EY Strategy Advisor, Performance Improvement (Customer) (Manager) (Multiple Positions) in Iselin, New Jersey
Strategy Advisor, Performance Improvement (Customer) (Manager) (Multiple Positions)
Requisition # ISE0017I
Post Date Aug 23, 2018
Strategy Advisor, Performance Improvement (Customer) (Manager) (Multiple Positions), Ernst & Young U.S. LLP, Iselin, NJ.
Help clients to attract, retain and grow their most valuable customer relationships. Advise clients on developing market and customer strategies, using customer analytics to anticipate customer needs, developing pricing, promotion and channel strategies, and helping them improve marketing and sales performance. Work with clients to provide insight into a company’s branding, marketing, pricing, customer experience, sales, service and innovation areas. Work with clients to build sophisticated assessments of customer segmentation, customer lifecycles, customer pathways, product attributes and pricing drivers. Provide marketing strategy and effectiveness advisory services, focusing on pricing analytics to help clients build competitive pricing structures. Provide sales strategy and execution advisory services to help clients improve sales force and sales channel effectiveness. Provide services strategy and execution advisory services to help clients improve their customer experience. Provide technology selection and enablement advisory services to help clients utilize technology effectively to communicate with customers.
Manage and motivate teams of professionals with diverse skills and backgrounds. Consistently deliver quality client services by monitoring progress. Demonstrate in-depth technical capabilities and professional knowledge. Maintain long-term client relationships and networks. Cultivate business development opportunities.
Full time employment, Monday– Friday,40hours per week, 8:30 am – 5:30 pm.
Bachelor’s degree in Business, Finance, Accounting, Statistics, Economics, Management or a related field and 5 years of progressive, post-baccalaureate work experience. Alternatively, will accept a Master’s degree in Business, Finance, Accounting, Statistics, Economics, Management or related field and 4 years of work experience.
Must have 3 years of experience in providing advisory services impacting customer operations, including sales, marketing, order management and/or customer services.
Must have 2 years of experience leading workstreams on Lead to Cash business transformation programs.
Must have 2 years of experience in delivering and selling projects that cover the full lifecycle of assessment, design and implementation support.
Must have 3 years of experience in at least 5 of the following: Customer Strategy, Customer Experience Improvement, Customer Service Effectiveness, Sales Force Effectiveness/Sales Strategy and Execution, Customer Relationship Management (CRM)-Technology Selection Enablement, Sales and Marketing Effectiveness, Order Management.
Requires domestic travel up to 90% to serve client needs.
Employer will accept any suitable combination of education, training or experience.
TO APPLY: Please apply on-line at ey.com/us/jobsearch (Job Number – ISE0017I).
This particular position at Ernst & Young in the United States requires the qualified candidate to be a "United States worker" as defined by the U.S. Department of Labor regulations at 20 CFR 656.3. You can review this definition at https://www.gpo.gov/fdsys/pkg/CFR-2011-title20-vol3/pdf/CFR-2011-title20-vol3-sec656-3.pdf at the bottom of page 750. Please feel free to apply to other positions that do not require you to be a "U.S. worker".