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EY Business System Analyst - Senior Analyst (BCM Tech - Service Delivery Center) in Jacksonville, Florida

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Business System Analyst - Senior Analyst (BCM Tech - Service Delivery Center)

EY is the only professional services firm with a separate business unit ("FSO") that is dedicated to the financial services marketplace. Our FSO teams have been at the forefront of every event that has reshaped and redefined the financial services industry. This practice also has several Service Delivery Centers that are made up of high-performing US-based resources who work closely with our experienced client serving professionals to deliver project-based work and managed services to our US-based Financial Services clients. If you have a passion for rallying together to solve the most complex challenges in the financial services industry, come join our dynamic FSO team!

The opportunity

Work as part of a SDC project team delivering EY's capabilities in configurations, integration and validations of packaged solutions and platforms (FIS, AFS, Temenos, etc.) as well as off-platform services across front / middle / back office business processes in the Consumer Banking, Capital Markets, or Commercial Banking domains.

The Technology Solutions Delivery practice offers global and regional financial services clients the assistance needed to improve their performance in a rapidly changing business environment. We assemble experienced multidisciplinary teams, use consistent and proven global methodologies and draw on the full breadth of EY's global reach, depth of capabilities and knowledge. Collectively, the group has a comprehensive skill set, which supports the delivery of technology, operations, compliance, and risk projects for top clients in the U.S. financial services industry. Over the last several years, the Banking Team has played leadership roles in delivering complex digital development, technology / business transformation, platform modernization, operations redesign and restructuring initiatives. Collectively, these projects span the consumer, capital markets and wholesale banking industries.

Your key responsibilities

The Senior Analyst will take direction and guidance from both project team and client resources and

  • Perform tasks to prepare and complete work products

  • Delegate tasks to more junior level resources and assist in managing the ground-level activities of the team to bring work products to completion.

Skills and attributes for success

  • Key Technology Concepts (including but not limited to):

  • Multiple facets of the software development life cycle in a range of methodologies (e.g., Agile, SAFe, Waterfall, etc.), focused on either solution architecture, requirements definition, UX / UI design, systems analysis, technical design, data analysis, testing and implementation

  • Business architecture domains and exposure to industry frameworks (e.g., TOGAF, BIAN)

  • Documenting business and system requirements as well as functional specifications

  • SDLC/agile supporting the implementation of vendor packages

  • Execution across all SDLC/agile delivery functions supporting the implementation of vendor packages for Core Banking (e.g., Lending, Deposit Vendor Solutions)

  • An understanding of the following key technology concepts (including but not limited to):

  • Enterprise Application Architecture

  • Microservices / Microapps

  • Service Oriented Architecture

  • PaaS / BaaS / SaaS / IaaS

  • Mobile Technology

  • Cognitive Services

  • Cloud

  • Financial Services experience is a plus

  • Senior Analyst will have the ability to prioritize his / her workload, as well as strong teaming collaboration and communication skills. Senior Analysts are expected to be able to do the following:

  • Communication skills

  • Project confidence when speaking

  • Demonstrate excellence in oral and written communication skills to present logically structured and fact-based conclusions and recommendations

  • Plan and conduct team meetings that foster open participation and focus on specific outcomes

  • Analytical Skills

  • Use relevant data to generate insights about work in progress and facilitate discussions about the implications for a project

  • Delegate and manage the right activities to the junior resources that promote critical thinking and result in confidence building

  • Managerial Skills

  • Provide upward feedback of expectations to mitigate rework and meet project milestones

  • Plan and conduct team meetings that foster open participation and focus on specific outcomes

  • Demonstrate ability to lead a team and / or manage budgets effectively with some oversight

  • Supervise SDC project work prepared by more junior professionals, providing feedback and guidance on quality outputs

  • Teamwork Skills

  • Assesses individual strengths and limitations

  • Openly learns from and accepts feedback from others

  • Admits mistakes and learns and bounces back from them

  • Personal Drive/Attitude

  • Exceeds what is expected of them

  • Does things without being asked

  • Actively seeks additional responsibility

  • Work Ethic

  • Demonstrates persistence and patience when faced with obstacles to progress

  • Organizes, plans, and prioritizes tasks and assignments

  • Places importance on details and wraps up loose ends in a timely manner

To qualify for the role you must have


  • Bachelor's degree in Computer Science, Engineering, Management Information Systems or other related Technical field


A minimum of 4 years' experience working as technology professional, financial services industry or comparable experience working in financial technologies is a plus

Experience in one or more of the following areas:

  • Business System Analysis including Data Analysis, Data Mapping and Conversion

  • Business and IT process reengineering

  • Platform and Package Implementations (e.g. Configurations, Validations, Deployments, Integrations)

  • System implementation and Post Go Live support

  • Enterprise application integration

  • Custom development

  • Reconciliation, Redesign or Improvement

  • Proof of concept design and implementation

  • Quality assurance and automation testing

  • Willingness and ability to travel up to 30% of the time

Ideally, you'll also have

Familiarity with any of the following vendor platforms is a plus:

  • TSYS

  • Global PayPlus

  • ACI

  • FIS Payment One

  • WorldPay

  • Fiserv

  • Broadridge

  • Murex

  • Beacon

  • Calypso

  • Charles River

  • Bloomberg

  • Aladdin

  • Simcorp

  • Any OMS/front office and portfolio accounting systems

  • FIS IBS, Modern Banking Platform, or Digital One

  • Temenos Transact & Infinity

  • Infosys Finacle

  • AFS Vision

  • Black Knight Loan Origination System

  • Black Knight Mortgage Servicing Platform

  • Fiserv CheckFree Next

What we look for

We're interested in professionals that are passionate about technology, who already have an understanding of data and are comfortable analyzing or manipulating it while generating reports for clients. You'll also need to be able to clearly articulate both problems and proposed solutions, and have the willingness to learn and quickly adapt to changing requirements. On top of this, we're looking for team players and hard workers who are not afraid to take initiative to master their craft and produce high quality work. If you have a proactive approach and want to be part of a group that continues to grow significantly, this role is for you.

What we offer

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, both pension and 401(k) plans, a minimum of 10 days of vacation plus ten observed holidays and three paid personal days, and a range of programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

  • Opportunities to develop new skills and progress your career

  • Support and coaching from some of the most engaging and knowledgeable colleagues

  • A collaborative environment where everyone works together to create a better working world

  • Excellent training and development prospects

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

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