EY Change Manager in Jacksonville, Florida
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
As a member of the Change Programs team, you will be aligned to various change activities to drive adoption of technology products across EY’s Enterprise Technology team. You’ll have the opportunity to enable EY’s employees to adopt new ways of working, creating compelling change campaigns that resonate at all levels of the company, and reinforcing EY’s contribution to building a better working world.
Your key responsibilities
The Change Manager is expected to support large, complex change projects across the Enterprise Technology organization. They will be responsible for understanding products that require the building of business change campaigns, creating awareness, deploying products in an optimized manner whilst driving adoption through various channels across the EY estate. The role requires an understanding of digital adoption for user classification across the adoption curve to drive different behavioural ways to increase productivity. Stakeholder management is essential across the multiple business and technology domains, key suppliers, EY legal and risk communities, as well as senior leaders across the firm. The incumbent must understand market / user demands, have built and run adoption change campaigns in the past in scale, have a firm voice and opinion, whilst also possessing the project management skillset to plan, report, communicate, drive etc.
Skills and attributes for success
To qualify for the role you must have
Approximately 8-10 years of experience leading and management complex people side change projects in a change management role
Developing large scale change management plans that include change readiness assessments, stakeholder analyses, success metrics, and communications activities
Previous project / program work in the areas of end-user adoption, mobile, security and/or Microsoft M365 products and services
Exceptional communication skills, both written and verbal for leaders and end users
Ideally, you’ll also have
PROSCI certification is highly desirable
Excellent active listening skills
Experience establishing and maintaining active knowledge of the broad and complex EY technology estate
Strong verbal and written skills with the ability to draft effective business ready communications to senior stakeholders
Problem solving and root cause identification skills
Able to work effectively at all levels in an organization
Must be a team player and able to work collaboratively with and through others
Experience across the full project management lifecycle
Demonstrate adaptability having a primary focus but also executing multiple project assignments with varying scope
Formal organizational change management methodologies; experience with agile models and practices
Technical architecture development and instantiation
Consultative questioning, influencing and critical / innovative thinking skills
Advanced interpersonal and stakeholder management skills
Experience managing indirect resources from other EY Technology areas assigned to program tasks
What we look for
We are looking for a change manager who has experience developing and leading human focused technology change programs that drive awareness, adoption, and usage of technology tools. Candidates must be comfortable delivering presentations to all levels of the company and facilitating discussions to solve business problems through technology.
What we offer
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The exceptional EY experience. It’s yours to build.
EY | Building a better working world
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