EY Client Technology - Product Management in Jacksonville, Florida
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are integral to innovation at scale. You will work with technologists and business specialists, blending EY’s deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise.
As a champion for change and growth, you will be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.
Product Manager is responsible for assisting in the identifying, handling and executing product strategies for their function. Product Manager will interact with individuals up to the Head of Product and Associate Director rank socializing, identifying and recommending products. This role supports the Associate Director for all product aspects including strategy, user experience design, development, and deployment. The role will continuously evaluate and validate product vision to anticipate and address changing business and user needs. This role is responsible for helping to find opportunities for products to align to the firm’s broader organizational mission and strategy and that it is ambitiously positioned driving revenue and EY’s technological footprint in the market.
Your key responsibilities
This position assists the product leadership in defining the vision, strategy, and roadmap for a sophisticated product or a set of products within a product family
Handles product analysts
Can communicate the product leadership vision and goals of the product(s) and offerings
Assist in developing strategies, establishing priorities, and leading the roadmap using criteria and requirements defined during research
Acts as the customer advocate articulating the user’s and/or buyer’s needs
Works closely with engineering, sales, marketing, and support to ensure business case and customer satisfaction goals are met
Has technical product knowledge or specific domain expertise
Assists in defining what to solve in the market needs document, where you articulate the valuable market problem you’re solving along with priorities and justification for each part of the solution
Assists in running beta and pilot programs during the qualify phase with almost final products and samples
Assists in business case development for new products, improvements to existing products, and business ventures
Assists with the development of 2-3 mid-size products or 1 large enterprise product that is global that may have sophisticated customization. These products will supply to solutions being sold through service lines and will support multi-million-dollar revenue streams for the firm
Has awareness of competitive pricing to understand how pricing impacts product profit margin compared to competition
Support product plan execution, collaborating with product owner, engineering and other teams
Support the demonstration of functionality of completed products to partners
Assist in developing performance measures to assess the success of products and features and resolve vital enhancements
Skills and attributes for success
Lead the product lifecycle including market requirements, product release plans, user stories, release criteria, product launch, and organizational readiness activities
Collect market data and feature requests to define and prioritize the product backlog and manage the roadmap
Partner with internal customers to validate requirements and priorities through various forums (analysis, meetings, focus groups, etc.) and refine those requirements for broad market applicability
Collaborate with user experience, business analysts and engineers with a focus on defining product functionality and designing solutions that bring differentiating value to our current and prospective clients
Supervise market changes and trends to assess driven positioning and opportunities for strategic product enhancements
Provide regular updates about product direction and release plans to the product leadership team regularly and partners as needed
To qualify for the role you have
Approximately 5+ years management experience
Approximately 2-3+ in a product management
Ability to clearly articulate both problems and proposed solutions
Identify new growth strategies for product(s)
Proactive approach to identifying issues and communicating solutions and options, and where appropriate, leading to resolution
Ability to prioritize personal and team workloads to best meet organizational objectives
Focused in data driven analysis and decision making to identify issues, trends, and product enhancements
Will be expected to make decisions and recommend approach based on the results from quality reviews
Ideally, you’ll also have
Basic budgeting and partner leadership skills
Strong verbal and written communication skills
Skilled at explaining technical information in a manner which is understood by non-technical clients
Knowledge of the software development cycle and project management methodologies
Proven relationship management abilities to work effectively with clients, project teams and vendor across multiple geographies
Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change
Strong decision-making ability, balancing what is right with what is realistic
Ability to work and team with a multitude of different people from various parts of the Business and IT
Possess a high energy level, sense of urgency, decisiveness, and an ability to work well under pressure
Work experience in a professional services industry
Product Management, Azure DevOps, SAFe or equivalent certifications
What we look for
Ability to prioritize overall deadlines and provide supervision of junior members of distributed team
Provides formal and informal coaching on-the-job to grow junior team members to their full potential
Delivers results through individual contribution and ability to lead junior team members
Solid influencing skills are required to work with other departments or leaders and encourage effective feedback for all team members with partners beyond the team
Coaches, mentors, develops less experienced product managers, product analysts!
Occasional evening and weekend work to meet deadlines
Travel to include international may be required
What we offer
As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:
Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
Please apply to this role only through the ‘Apply’ link (not through the local office). Your application will then be routed to the appropriate recruiting team.
The exceptional EY experience. It’s yours to build.
EY | Building a better working world
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