EY Payroll Operations Lead in Jacksonville, Florida
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
The TSS Operations Lead is an experienced payroll professional with complex payroll knowledge to produce accurate paychecks with comprehensive payroll principals and concepts. This role supports compliance of execution and completion of streamline internal and cross-functional team processes.
This opportunity aligns with payroll model that supports expected client service deliverables.
Your key responsibilities
TSS Operations Lead key responsibilities are:
Manage tasks and activities in a timely manner and accountable for desired outcomes with limited supervision
Fully competent in core payroll concepts such as hires, separations, and data integrity
Review and process Payroll transactions in accordance with the established department guideline
Determine and set-up employee’s tax obligations dependent on work and home locations
Analyze complex/extensive taxation to execute adjustments for current and prior years
Analyze, calculate and determine appropriate approach for off-cycle transactions, overpayments, disability adjustments, retro payment adjustments and final payouts in accordance with federal and state regulatory guidelines
Prepare, analyze and contribute to reports as directed
Perform duties and responsibilities in accordance with established policies and procedures with minimal supervision
Communicate with members of the Americas People Team (APT), EY personnel and external parties regarding payroll issues as appropriate
Escalate issues as needed
Effectively manage high demand/high volume assignments
Effectively manage/process complex assignments
Assists with special projects as requested
Skills and attributes for success
How your skills and experience will make an impact:
To qualify for the role, you must demonstrate:
Use proper payroll terminology to effectively communicate with internal/external resources
Maintain professionalism, confidentiality, and diplomacy
Understand advance payroll concepts
Works effectively with others within the department, TSS, and other EY personnel and/or external parties
Exercise a high degree of independence and autonomy
Effectively utilizes Payroll systems and firm standard technology including, Microsoft Office Products, EY Intranet, Case Management tools/tracker, Call Center tools, and other TSS related applications
Resolves clients’ needs and deliver exceptional client service
Requires comprehensive understanding of payroll principles and federal, state and local wage and tax mandates
Provide training and coaching to junior team members
Follow through on commitments and takes responsibility for results
Ideally, you’ll also have:
High school diploma or equivalent payroll experience. Bachelor’s degree preferred.
5+ years of payroll processing experience
Extensive knowledge with federal/state/local tax set up
Payroll certifications highly preferred (i.e., Fundamental payroll Certification (FPC) and/or CPP – Certified Payroll Professional)
GlobalView- ADP payroll system experience
What we look for:
Ability to apply analytical thinking to research and document transactions following approved TSS and Payroll procedures
Exercise a high degree of independence and autonomy to perform duties and responsibilities with minimal to no supervision in accordance with policies and procedures
Demonstrate good judgment and experience in applying concepts and guidelines
What we offer
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
If you can demonstrate that you meet the criteria above, Please apply to this role only through the ‘Apply’ link (not through the local office). Your application will then be routed to the appropriate recruiting team.
The exceptional EY experience. It’s yours to build.
EY | Building a better working world
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EY is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and either need assistance applying online or need to request an accommodation during the interview process, please call 1-800-EY-HELP3, type Option 2 (HR-related inquiries) and then type Option 1 (HR Shared Services Center), which will route you to EY’s Talent Shared Services Team or email SSC Customer Support at firstname.lastname@example.org .