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EY SaT Support - Business Operations - Associate - Multiple Locations in Jacksonville, Florida

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Location: Boston, Dallas, Jacksonville

The Business Operations Associate (OA) plays a vital role in driving the success of our client engagements by providing critical business process support to our client-serving teams to help them deliver outstanding results to our clients.

The primary focus of the OA is to collaborate with our senior professionals and support them and their engagements on all matters related to engagement administration. As an OA you will become an expert in the engagement lifecycle within a leading client-focused professional services firm. You’ll advise and support our client serving teams to effectively manage their external client projects (engagements) from an engagement lifecycle perspective. You will provide proactive impactful outreach to client serving teams to ensure a compliance and engagement lifecycle perspective on each engagement, and on-demand operational support throughout the engagement life cycle.

Essential Functions of the Job:

The OA will provide support to our Partners and Senior Managers in Business Development and Engagement Administration and will collaborate with engagement teams to play a vital role in success by ensuring process quality standards are followed.

  • Provide support with engagement-level administration including client acceptance, Mercury (ERP) & CRM maintenance, conflict checks, engagement economics, billing & invoicing, and other engagement-related activities

  • Develop and facilitate negotiation of legal documentation on key engagement-related documents, (e.g., engagement agreement, statement of work, non-disclosure agreement, non-reliance letter, etc.)

  • Ensure agreements, engagement proposals, and other engagement-related documents are executed and completed with a high degree of accuracy and timeliness

  • Provide proposal and credential support through research and knowledge management

  • Ensure all SaT Quality excellence standards and compliance requirements are adhered to

  • Facilitate pipeline management and reporting at both a Partner and sector level

  • Work with your Ops colleagues and practice partners on strategic efforts such as new automations and improvements to enhance and streamline our engagement administration processes

  • Liaise and collaborate with the offshore Engagement Management Services team

  • Provide support with staffing and resource allocation and other related staffing activities

  • Oversee a book of business to help executives with engagement lifeycle management including compliance (financial and quality), pricing, financial analysis, and contracting

  • Assist in training new members of team (both onshore and offshore)

Analytical/Decision Making Responsibilities:

  • Coordinate the engagement lifecycle process working with partners, account teams, QRM, and engagement teams as needed. Advise on best approaches for resolving issues in the process

  • Draft and review contracts (SOWs, NRLs, Joinders)

  • Facilitate in a pro-active manner many other aspects of the lifecycle process

  • Contribute to continuous improvement by sharing knowledge and leveraging leading practices

  • Apply technical and business skills required to execute standardized processes and procedures but also think out of the box to help continually improve business process.

Knowledge and Skills Requirements:

  • Detail-oriented with strong planning skills and consistent follow-through

  • Strong oral and written communication skills and ability to interact with all levels of an organization

  • Ability to adapt quickly to changing priorities and manage time, multiple tasks, and deadlines effectively

  • A strong team player with the ability to adapt to changing requirements or deadlines in support of our clients’ goals

  • Experience with standard business tools such as MS Office, Excel, PowerPoint, SharePoint and CRM systems

  • A self-starter who possesses the intellectual curiosity to be a problem solver

  • A good collaborator who also can work independently when needed

  • An analytical, data-driven mindset

Supervision Responsibilities:

  • Work independently on a day-to-day basis

  • Receive regular, but not day-to-day, supervision and coaching from a more senior member of the team

  • Provides informal oversight of EMS team members aligned with the same PPMDs

Other Requirements:

  • We expect OA’s to be in the office 2-3 days a week

Job Requiremets/Education:

  • Bachelor's degree preferred with a preference towards a business concentration


  • One to five years of work experience – experience working with senior professionals preferred

  • Experience with standard business tools such as MS Office, Excel, PowerPoint, SharePoint and CRM systems

  • Ideal: Experience with complex business processes

Certification Requirements:

  • No certifications required

What we offer

We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $54,200 to $89,500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, type Option 2 (HR-related inquiries) and then type Option 1 (HR Shared Services Center), which will route you to EY’s Talent Shared Services Team or email SSC Customer Support at ssc.customersupport@ey.com