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EY Operations Technician in Jericho, New York

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The On-site Technology Support (OSTS) Technician provides high-level technical support, guidance and advice to EY personnel in one or more of the following areas: networking, telecommunications, and/or high-level technical support - in accordance with Firm policy. The candidate should have a background performing in person support in a highly professional environment and possess very strong customer interfacing skills.

Your responsibilities (include but not limited to)

  • Act as a sub-area or national resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technology issues.

  • Laptop troubleshooting, maintenance and administration.

  • Strong knowledge and understanding of Win10, Office 365

  • Instant Messaging tools, TEAMs

  • Excellent customer service skills, meeting with users in person to resolve complex technology issues.

  • Knowledge and understanding of HP, Xerox and Canon print devices.

  • Ability to perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems.

  • Analyze the impact of decisions, and guides others through the solution process in order to satisfy customer, OSTS and Firm needs and objectives.

  • Anticipate and respond to complex technology support issues.

  • Provide meaningful contributions to team efforts to enhance overall departmental effectiveness.

  • Leverage multiple resources or coordinating with other teams in order to meet customer needs.

  • Facilitate the implementation and support of defined EY Technology solutions.

  • Communicate system updates to customers as required.

  • Coordinate, track, and maintain inventory.

  • Document and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now

  • Perform software and Firmware upgrades and testing as needed or part of an initiative or project.

  • Use root-cause analysis, and troubleshooting at the operational level, work to proactively identify technical and support problems and solutions to prevent future occurrence.

  • Participate in postmortem analysis of significant projects or events, sharing best practice techniques and solutions.

  • Share solutions throughout Global IT using appropriate channels. Familiar with Yammer, SharePoint and other collaboration tools.

  • Provide technical guidance and consult with EY customer stakeholders.

To qualify, candidates must have

  • Degree in Computer Science or a related discipline; or equivalent work experience in IT Support

  • Approximately 1-3 plus years of experience in support of IT products

  • Knowledge and experience in ServiceNow, MS Suite, and Mobile Devices

  • Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications

  • Excellent interpersonal, communication and organizational skills

  • Ability to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment

  • Able to work effectively with high level customers and other management personnel

  • Excellent Customer Service skills.

What we offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Please apply to this role only through the ‘Apply’ link (not through the local office). Your application will then be routed to the appropriate recruiting team.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.