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EY Associate- Cross Border Travel Support in Kochi, India

Associate- Cross Border Travel Support

Core Business Services

Requisition # KOC0019E

Post Date Apr 12, 2019

TS provides services to country, sub-area, area and global people teams and other EY stakeholders involved in HR, L&D and recruiting transactions and associated administration, reporting and people infrastructure.

These services are delivered from our centers in Dalian, China; Kerala, India and Wroclaw, Poland.

The TS Associate is responsible for completing assigned HR functional transaction or work activities of Cross Border Travel Support in accordance with the established policies, procedures and service level agreements of GDS whilst building positive and productive relationships with customer representatives and travellers

Essential Functions of the Job:

  • Attends to CBTS functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures

  • Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed

  • Ensures Work Instruction documents are followed while handling the process

  • Ensures all new process updates are incorporated while processing transactions

  • Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines

  • Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor

  • Responds to emails and enquires in a timely manner

  • Prepares and contributes to reporting as directed

  • Actively participates and completes the performance management and development plan activities

  • Identifies potential areas for process improvements and makes recommendations to Supervisor

  • Assists with GDS initiatives and other projects as assigned

  • Ensures GDS organizational policies and processes are followed


  • Good communication, interpersonal skills and customer orientation; works effectively with others

  • Command of spoken and written English

  • Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job

  • Good organization, analytical and problem-solving skills; able to exercise judgment in day to day work activities

  • Takes initiative and follows through as appropriate; attentive to details; efficiently processes high volume of transactions

  • Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements

  • Good keyboarding and data entry skills

  • Working knowledge of firm standard technology such as Lotus Notes, IE, Windows, Excel, Word, PowerPoint; experience with HR specific technology a plus

  • Intermediate excel user will create financial spreadsheets with formulas (sum, add/subtract, etc.), V-lookup, pivot tables etc.

  • Flexibility to work in shifts including night shifts

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.