EY GIS_Event ConfigurationTechnician_Senior Associate in Kochi, India
GISEvent ConfigurationTechnicianSenior Associate
Core Business Services
Requisition # IND00BPZ
Post Date Sep 03, 2018
The Operations Support Analyst will help support the run state and normal operations of the Splunk & AppDynamics Core Infrastructure.
The role performs operational and Level 2 support for Splunk/Appdynamics daily activities. Responsibilities involve the daily management of incidents, operational maintenance, Dashboard/Alert/report creation and support, and proactive/preventative analysis of the Spunk application
Essential Functions of the Job:
Implements and maintains Splunk infrastructure and configurations.
Participates in system installations, upgrades/patches, configuration and tuning.
Creates and maintain reports, scripts, programs or other tools within the Splunk system to maintain system health and integrity.
Integrates Splunk with a wide variety of data sources that use various protocols.
Thoroughly documents system configuration and changes.
Monitors all system, applications, hosts, data ingestion, forwarder status, system health, etc.
System management for clustering, deployment, licensing, and other server functions.
Collaborates with other teams to establish optimally functioning processes for system optimization, incident management, development practices, etc.
Researches and troubleshoots the most complex technical issues causing the unavailability of systems or applications for users and provide expertise for resolution.•Collaborates with vendor and internal support areas.
Documents the cause and resolution of outages.
Responds to automated alerts on the health of systems.
Confirms that steps are taken to anticipate operational problems and that incidents are identified and resolved in a timely and efficient manner.
Communicates operational support issues on an ongoing-basis.
Manages application enhancements to improve performance and stability.
Develops implementation plans for dealing with more complex requests for changes, evaluates risks to system availability and suggests improvements.
Analytical/Decision Making Responsibilities:
The role requires a strong analytical acumen and solution orientation to influence and guide technical production support efforts to avoid potential financial and operational risks to the firm and EY’s customers.
The role possesses high-level critical thinking skills and the ability to quickly identify and understand where there are gaps in the support model and communicate or propose changes to the technical strategy to drive operational readiness measures.
The role’s insight and proposed actions should strive to be strategic, look beyond ‘stop gap’ measures and seek to drive improvements to the technical operation and support of the Splunk infrastructure in a manner that balances the firm’s security needs with the business impact and benefit.
The role requires the ability to deal effectively and efficiently with escalations and time sensitive, difficult situations/people under pressure particularly in the area of restoration of services.
Qualification : B Tech
Knowledge and Skills Requirements:
Strong Linux/Unix background with scripting for automation and troubleshooting.
Advanced knowledge of logging and troubleshooting.
Experience with administration of Splunk Search Heads, Indexers, and Forwarders.
Experience with Splunk ES: Enterprise Security.
Experience with Python Scripting
Strong experience with logging tools such as syslog-ng
Strong interpersonal and communication skills, written and oral.
Strong documentation and organizational skills.
Excellent written and verbal skills.
Possesses the proper time and incident management disciplines to self-direct improvement initiatives and to align activities throughout the incident life cycle
Adapts appropriate communication styles to the style of others. Develops rapport and remains calm under pressure. Builds relationships across a matrix, geographically and culturally dispersed organization utilizing proper oral and written English communication skills
Maintains a working knowledge of the Information Technology Infrastructure Library (ITIL) to recognize appropriate aspects in the Incident, Problem, Change processes and improvements