EY LSS_Associate Director_Key_Account in Kochi, India
Core Business Services
Requisition # GSS004X5
Post Date Apr 05, 2018
This role entails managing a high-performing, multi-skilled rapidly growing team supporting a large customer in EY.
The selected candidate has to manage very senior stakeholders at the customer’s end, while managing and developing partnerships in GDS that are required to meet various project requirements.
The individual should provide thought leadership and implement learning industry benchmarks and performance.
Ability to get into each function and understand the exact nature of work being done, as well as the ability to step into the role, if required.
A leader of high integrity, who is easily approachable for guidance and support and is able to quickly take informed decisions
Develop the account and seek newer areas to support
Purpose of the Job:
Connect with senior leaders and partners across EY to understand their business needs and deliver end to end solutions.
Develop and retain a high performing team that develops innovative solutions to improve learning outcomes.
Mentor counselees to take on senior roles and define a career path for them.
Manage stakeholders from multi-cultural environments to understand their thinking and point of view and using the experience to guide the team to meet their expectations.
Manage the business and delegate responsibilities while maintaining control through metrics.
Implement governance structures to manage Service portfolio Performance meeting KPI on Cost, Quality, TAT, CSAT index, Account receivables.
Actively participate in the budget planning exercise and anticipate future requirements.
Experience in managing geographically spread teams that work in tandem.
Proven analytical skills, highly self-motivated, exceptional organizational skills, and flexibility in managing several tasks concurrently.
Problem-solving mentality, with strong decision-making skills, sound judgment, and assertiveness.
Superior verbal and written communication skills as well as excellent presentation skills with ability to conduct presentations confidently to large groups.
Strong relationship building and interpersonal skills.
Responsible to lead teams and have associated people management / performance management responsibilities.
Act as counselor/ mentor for the managers.
Responsible for skill development of the team.
Acts as change agent for new business processes and procedures in the domain
- Post Graduate/ MBA ideally with additional relevant certifications
Approximately 18 to 24 years of overall experience with at least 3 years in a similar role.
Strong interpersonal skills.
Experience in business development and business relations.
Experience in managing multiple concurrent initiatives.
A strong track record of successful delivery and benefits realization.
Experience in managing P&L.
Experience in managing operations of the team.
Proven skills in people development and creating high-performing teams.
Strong experience maintaining customer relationships and managing customer expectations
Good negotiation skills.
Strong knowledge of adult learning methods and current knowledge of technology that can be used for improving learning.
Exceptional verbal and written communication skills in English
Strong interpersonal skills.
Ability to work in multi-cultural environments.
Proven influencer and communicator with stakeholders at all levels.
Strong written and presentational skills; ability to clearly communicate complex messages to a variety of audiences including senior management.
Possess high standard of integrity and confidentiality.
Participate and contribute to organizational activities.
Willing to travel at a short notice.