EY Talent Services_CBTS-Associate_Associate in Kochi, India
Core Business Services
Requisition # GDS0008D
Post Date Apr 25, 2018
Talent Services (TS) is a core service line within the Global Delivery Services, providing multiple HR support services including recruitment support, on boarding support, people data administration, learning administration, Mobility Services, and performance management support to Ernst & Young member firms.
TS provides services to country, sub-area, area and global people teams and other EY stakeholders involved in HR, L&D and recruiting transactions and associated administration, reporting and people infrastructure.
These services are delivered from our centers in Dalian, China; Kerala, India and Wroclaw, Poland.
The TS Associate is responsible for completing assigned HR functional transaction or work activities of Cross Border Travel Support in accordance with the established policies, procedures and service level agreements of GDS whilst building positive and productive relationships with customer representatives and travellers
Essential Functions of the Job:
Attends to CBTS functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures
Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed
Ensures Work Instruction documents are followed while handling the process
Ensures all new process updates are incorporated while processing transactions
Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines
Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor
Responds to emails and enquires in a timely manner
Prepares and contributes to reporting as directed
Actively participates and completes the performance management and development plan activities
Identifies potential areas for process improvements and makes recommendations to Supervisor
Assists with GDS initiatives and other projects as assigned
Ensures GDS organizational policies and processes are followed
Good communication, interpersonal skills and customer orientation; works effectively with others
Command of spoken and written English
Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job
Good organization, analytical and problem solving skills; able to exercise judgment in day to day work activities
Takes initiative and follows through as appropriate; attentive to details; efficiently processes high volume of transactions
Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
Good keyboarding and data entry skills
Working knowledge of firm standard technology such as Lotus Notes, IE, Windows, Excel, Word, PowerPoint; experience with HR specific technology a plus
Flexibility to work in shifts including night shifts.