EY TSS Knowledge Content Analyst in Kochi, India

TSS Knowledge Content Analyst

Core Business Services

Requisition # KOC00120

Post Date Dec 05, 2018

About TSS

  • Talent Shared Services (TSS) is a core service function within the HR Services organization, providing multiple HR support services including Recruitment Support, Onboarding Support, Core HR, Learning Administration and Performance Management Support to EY member firms.

  • TSS provides services to country, region and global talent teams and other EY stakeholders involved in HR, L&D and recruiting transactions and associated administration, reporting and people infrastructure.

  • These services are delivered from our centers in Dalian, China; Kerala, India; Wroclaw, Poland; Manila, Philippines, Melbourne, Australia; Dallas, United States; Toronto, Canada; Birmingham, United Kingdom; The Hague, Netherlands: Johannesburg, South Africa.

About the team

TSS Operations Support is a globally diverse team providing support services to TSS centers, including process design, control and maintenance, transition/alignment projects, operations reporting, knowledge content support utilizing artificial intelligence, desktop automation, special projects and general TSS operations management.

About the job

The Knowledge Content Analyst is responsible to handle day-to-day operational activities by organizing, publishing and maintaining talent knowledge content. The Knowledge Content Analyst conducts testing before publishing content to external testers or go live. The role also reviews tester/user feedback, resolves issues where possible and escalate more difficult issues as appropriate. The Knowledge Content Analyst is also responsible for developing, maintaining and supporting desktop automation used throughout TSS.

Essential Functions of the Job:

  • Utilize various technologies to publish and maintain talent knowledge content.

  • Conduct testing before releasing the content to external testers or go live.

  • Run reports and download content as required for review and/or auditing.

  • During testing, hyper-care period or ongoing monitoring post go live, review tester/user feedback, identify issues and solution where possible and escalate issues as appropriate.

  • Identify content gaps and areas for improvement.

  • Review new or revised content for other related content that may need to be revised to ensure consistency, alignment and/or uniqueness.

  • Communicate and resolve identified issues where possible.

  • Utilize available desktop applications to automate and/or enable technology to assist TSS in delivery high quality, efficient services to their customers.

Knowledge and Skills Requirements:

  • Strong problem solving and analytical skills.

  • Positive, assertive, self-starter.

  • Very high level of attention to detail.

  • Familiar with talent processes and technology.

  • Willing to learn and adapt to new technologies.

  • Familiar with HTML codes.

  • Familiar with JSON codes is a plus.

  • Strong spoken and written English.

  • Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements.

  • Ability to handle multiple demands and competing priorities.

  • Proficiency with Firm standard technology such as Windows, Internet Explorer, Outlook, SharePoint, Excel, Word, PowerPoint, Visio, VBA, SQL, etc.

  • Capable of handling interactions with a “global mindset” and collaborating in a virtual team environment.

Supervision Responsibilities:

  • No direct supervision responsibilities.

Other Requirements:

  • Flexibility in working hours to accommodate multiple time zones as needed.

  • Overtime, as needed to meet deadlines.

Job Requirements:

Education:

  • Bachelors degree or above from a commercial, business, HR or IT related discipline.

Experience:

  • 2 to 4+ years work experience preferred in HR and/or administering content, website or applications.

Certification Requirements:

  • None