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EY TSS Senior Associate – HPT and Coaching in Kochi, India

TSS Senior Associate – HPT and Coaching

Core Business Services

Requisition # KOC0037T

Post Date Jun 16, 2021

Job Title: TSS Senior Associate – HPT and Coaching

Function: GDS-CBS

Skill Level : Experienced

Rank : Senior Associate (65)

Sub Function : Talent Shared Services

Reports to : TSS Manager/ Senior Manager (Assistant Director/Associate Director)

Job Summary:

Talent Shared Services (TSS) is a core service line within the Global Delivery Services organization, providing multiple HR support services including Recruitment support, Onboarding support, People Data Administration, Learning Administration, Cross Border Travel, Global Mobility and Performance Management support to EY member firms. TSS provides services to country, sub-area, area and global people teams and other EY stakeholders involved in HR, L&D and recruiting transactions and associated administration, reporting and people infrastructure. These services are delivered from our centres in Dalian, China; Kerala and Bangalore, India; Wroclaw, Poland; and Manila, Philippines. TSS team delivers consistent, high-quality and operationally efficient HR transactional services to EY through a globally efficient and effective network of GDS centres.

Talent Development (TD) covers performance management, Leadership Development and Career Development. TD plays an integral part in planning, prioritization and alignment to Global & Region Talent and business strategy, including budgeting. Identify LEAD/LEAD for PPEDD needs and alignment to business strategies (e.g., goal setting) and drive behavioral change strategies. Create and oversee Transformative Leadership activation plan and Leadership Development Strategy, aligned to Global Strategy for TD. Oversee the onboarding process for all hires.

Virtual Talent Hub (VTH) supports a specific Region and acts as part of the extended Region Talent team.

VTH works in a fully integrated way with onshore TD colleagues, participating in meetings, projects and planning activities as part of one team and is aligned with the Global Process Model and initiates TD processes.

Applications Used : SuccessFactors, Service-Now, People Insights, SharePoint

Shift : Rotational / Night Shifts

Essential Functions of the Job:


Highest Performing Teams (HPT):

  • Provide management information reporting and insights from measurement and evaluation of HPT

  • Team Assessments: setting-up, sending out, reminding, closing of team assessments in The Table Group database; invoice management

  • Maintenance of MS Teams HPT Channel (add/delete participants, upload/delete information)


  • Facilitate assignment of coaches to address growth opportunities in current role

  • Provide management information reporting and insights on take up and evaluation of coaching

  • For external coaching: handling of invoices

  • Maintenance of MS Teams Coaching Channel (add/delete coaches, upload/delete information) and SharePoint site (upload/delete profiles)

Knowledge and Skills Requirements:

  • Commercial acumen and business awareness

  • Understanding of EY and EY Talent

  • Stakeholder management / business consulting

  • Strong written and oral communication skills and ability to work effectively with multiple stakeholders across the organisation at all levels

  • Strong team worker, with enthusiastic, can do approach, with ability to coordinate and work as ‘one team’

  • Provide evidence-based insights, analytics and analysis to the Talent Development team

  • Drive and deliver quality services and products to Talent

  • Ability to engage and influence others, with good change management skills and a desire to embrace and drive change, act as a change champion to support process improvements and demonstrate best practice

  • Ability to learn new processes and skills quickly

  • Strong IT skills – Microsoft Office 365 suite – Teams, Excel, PowerPoint, Word, Outlook, SharePoint, etc

  • Proactive problem solver with solutions mindset

  • Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements

  • Budget planning and financial management skills and experience

Additional Skills:

  • Strong organizational skills - the ability to set priorities, manage time and juggle competing priorities

  • Strong project management / coordination skills

  • Strong collaboration skills - the ability to work effectively with and influence team members and stakeholders

  • Team coaching and interpersonal skills

Other Requirements:

  • May need to travel during transition, otherwise travel time will be very limited

  • Other Language proficiency to be considered based on region/centre specific requirements

  • Flexibility in working hours to accommodate multiple time zones as needed

  • This role requires to support work on rotational shifts

  • May need to work extra hours in case of special customer requirements

Job Requirements:


  • Master’s / Bachelor’s degree in business or HR related discipline. Preference will be given for those with HR Specialisation


  • Minimum of 5+ years of progressive experience

  • Significant experience of working in HR in professional services or corporate environment

  • Experience in Coaching or Coaching Certification is preferred

  • Experience of working in Learning and development is desired

  • Working in international and diverse environments


This job description is intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions and functions may vary depending on the particular geographic location of the job and/or the manager. Further, the job description is subject to change at the discretion of management.