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EY VCI/Kiosk support Consultant in Kochi, India

VCI/Kiosk support Consultant

Core Business Services

Requisition # IND00GCX

Post Date May 04, 2021

The associate would be required to work in a team environment in delivering the needs of the Global customers in supporting the global Visual Communication system. The task includes attending to tickets, support/work independently in tool deployments, technical & configuration support.

  • Work with the team to implement and deliver deployment projects

  • Learn the system(s) in detail and attend to admin support queries

  • Perform data integrity checks

  • Assists in coordinating, along with the Technical Team, the delivery of product updates and enhancements

  • May act as primary escalation point on product or service related issues

  • Relationship building with key stakeholders

  • Clear understanding and definition of customer requirements, liaising at ease with the customers in terms of job receipts, complaints, reporting and reviews

  • Ensuring that key commitments of the customers and SLAs are always on track

  • May update end user documentation and training material, as assigned.

  • Helps in providing subject matter knowledge during workshops and other training sessions

The role requires someone who can manage reporting activities independently, with strong multi-tasking, prioritization, organizational and time management skills.

Reporting Skills

  • Well Versed with Microsoft applications such as Excel, Word and PowerPoint

  • Should have basic knowledge in MS Excel

  • Ability to summarize and present information to the Global Leaders

  • Ability to work under pressure, flexibility and positive attitude to challenge would be added advantage

  • Process Ad-hoc requests in a timely manner

Administration and organization

  • Enjoys problem solving

  • Able to prioritize effectively

  • Strong project management skills

  • Comfortable using IT database systems

Interpersonal skills

  • Excellent written and oral communication skills

  • Strong team player comfortable working collaboratively with others

  • Must be able to work virtually, and independently

  • Able to be diplomatic when dealing with clients

Flexibility

  • Respond well to deadlines & work outside of normal hours when required

  • Comfortable working on a number of activities concurrently

  • Able to work in a rapidly changing environment and prioritize accordingly

Key attributes

  • Professional and diplomatic communicator

  • Quality focused and takes pride in paying attention to detail

  • Self-starter, who can manage with minimal direction

  • Able to interact with senior management

  • Extremely organized and enjoys administration

  • Able to work in a team arrangement

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