EY Business and Technology Change Engagement Lead, London ( Associate Director ) in London, United Kingdom

Business and Technology Change Engagement Lead, London ( Associate Director )

Core Business Services

Requisition # UNI00BHK

Post Date Jul 13, 2018

Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.

EY Technology supports our technology needs through three business units:

Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster, and pursue those opportunities more rapidly.

Enterprise Workplace Technology (EWT) – EWT supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. EWT will also support our internal technology needs by focusing on a better user experience.

Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems.

Job Summary:

Join our End User Technology Experience (EUTX) team and you will help support the important business enablement functions that keep our organization running strong. As a professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability.

The Business and Technology Change Engagement Lead will support the deployment of various EUTX programs internally within EY (this role does not have external client facing responsibilities).

At a high level, the Business and Technology Change Engagement Lead will be responsible for:

  • Driving the adoption and high satisfaction of EUTX service offerings

  • Planning, managing and executing the overall deployment and business change activities for a defined program

  • Ensure the target country is ready for adoption, including aspects of organizational, operational and technical readiness

  • Working with other leads within the team to tailor materials and playbooks for the execution of a defined change program

  • Working with country and service line SMEs to tailor programs for knowledge and learning

  • Liaising with the other internal EY organizations

  • Establishing change networks within a given country or service line

  • Using data to provide insights about program performance, and recommending changes to such programs

  • Critical to this role is prior experience managing change programs of a technical nature.

Essential Functions of the Job

The Business and Technology Change Lead will:

  • Drive high levels of adoption and satisfaction of EUTX services.

  • Establish and maintain strong relationships with key stakeholders within EY Technology and various countries and service lines to ensure program and business alignment.

  • Develop and manage tailored program plans for deployment and change, for a given country or service line, to promote the acceptance and usage of the services introduced in countries.

  • Execute all relevant project management processes.

  • Ensure the target country is ready for adoption, working with operations, networks and product owners.

  • Tailor as necessary the appropriate business change artefacts to support the delivery of a deployment.

  • Work closely with the communications teams (global and local) to modify communication and learning materials for the new service specific to country and service line requirements.

  • Identify business change impacts arising from the introduction of a new service and account for these in the project change plan.

  • Identify and establish change networks.

  • Provide on-going support to change networks to ensure effective execution of the program and satisfaction with the service.

  • Work with product teams for any required technical modifications or issue resolution.

  • As necessary, lead the execution of deployment test cases specific to the country or service line.

  • Monitor key performance metrics and conduct analyses to understand drivers of performance.

  • Demonstrate continuous adaptability, having a primary focus but also executing multiple assignments varying in scope.

Knowledge and Skill Requirements:

  • History driving business change for technology-based programs

  • Project management of IT programs with small-medium, matrixed teams

  • Strong verbal and written skills including strong cross-cultural communication and the ability to draft effective communications (empathy with the end user, combined with an ability to draft ‘business ready’ documents and communications)

  • History of working credibly with senior stakeholders

  • Ability to work with people in a variety of countries and time zones

  • History working in a large, heavily matrixed enterprise

  • Excellent people management skills

  • Strong collaborator who values teaming

  • Self-driven with ability to work independently without detailed oversight

  • Innovative thinker

  • Calm under pressure and able to manage competing priorities

  • Passionate, committed and determined

  • Track record of customer focus, based on openness, trust, and delivering on promises

Other Requirements:

  • Periodic travel may be required within a given geography

  • Experience in large-scale IT environment

  • Previous experience working with Tax, Assurance or Advisory profession services is highly desired

Job Requirements


  • College degree in business management or computer science

  • MBA highly desired.