EY EY Department for International Trade - Project Assurance in London, United Kingdom
EY Department for International Trade - Project Assurance
Requisition # LON00DNH
Post Date Mar 21, 2018
Project Assurance Manager - FTC
The Project Assurance Manager works as part of the Contact Management Centre (CMC) Team, within DIT’s Investment Services Team (IST).The nature of the Project Assurance role varies in both workload and activity depending upon where the investor is on the client journey and whether investment has been committed, the projects within the pipeline, and finally both the stages and statuses of each of the projects within their respective project lifecycles.
The Project Assurance Manager is responsible for providing the overall quality assurance for the enquiry management process. In the case of partner sourced, or single location projects, this role will normally be undertaken by the Partnership Manager.
Key Responsibilities of the role
Objective 1 - To support London & Partners (L&P) and Devolved Administration (DA) partners in bidding for and delivering their project management activity.
Increased number of opportunities tagged to L&P / DA and improvement in quality of data held against each project
All Transferred projects are picked up, resource allocated and Data Hub updated with relevant information
Proactively champions L&P, DA offers for projects not tagged, supports partners pipeline interrogation, provides feedback to partners
Link partners with posts effectively through working with CMC Geographic and SAS Sector teams
Objective 2 - Link partners to HQ, sector specialists, IST sector teams and wider network to support local proposition development as required.
Ensure all relevant members of DA’s and L&P have access to necessary DIT and IST collateral
Manage relationships between DA’s and L&P in regards to building into DIT material.
Further IST and DIT engagement with the DA’s and L&P through visiting tours and meetings.
Objective 3– Successes – To support L&P and DA teams to report FDI successes accurately and timely throughout the year.
All FDI wins agreed with L&P / DA teams each month and accurate and non-contested project records maintained
All FDI wins have the necessary evidence for verification uploaded onto Data Hub and all key Data Hub fields completed
Where queries are raised, they are resolved quickly and proactively by Partnership Manager
Reduction in year-end hockey-stick attributed to L&P/ DA landed (and sourced) wins
Objective 4 – Pipeline Management and Reporting - The Project Assurance lead will provide 2-way monthly, quarterly and annual reporting to L&P, DA teams and to DIT HQ as required.
Monthly cuts interrogated and gaps / errors identify and addressed (e.g. VT members, Regions, IDP, Stage/Status, Old Decision Dates etc.)
Provide monthly pipeline reports to partners based on production of HQ Data Hub reports. Act as champion on behalf of L&P / DAs across DIT network to ensure such reports are accurate, highlighting any anomalies to relevant party, escalating where appropriate.
Responsible for working with partners to ensure that Data Hub records are kept accurate and up to date
Objective 5- Engagement / Awareness
All aspects of the project requirements are clearly understood by the delivery teams. Partners understand the ask from IST/DIT for majority of projects
To lead on monthly performance meetings with L&P (geographic team) and Scottish Development International (SDI), Welsh Assembly Government (WAG) and Invest Northern Ireland (INI), as agreed with partners and report back to IST / HQ on issues, challenges and opportunities identified by partners
Proactively engages with the assigned HQ buddy and senior DIT colleagues, to provide them with timely updates of activities in progress and provides alerts on any local perceptions or issues which may impact on delivery of the national contract or DIT initiatives
Actively facilitates the ‘one team’ approach between IST/DIT and delivery partner on projects
Facilitates training, briefing and introductions for L&P, DA teams on areas of need and as agreed with partners / HQ
IST Management Team
IST Contact Management Centre (CMC)
IST Partnership Management Team
Global Operations Team (DIT HQ)
Sector focused Posts
DIT Specialist Programme
Devolved Administrations (DAs)
Partner Liaison Managers
Roles of the Project Assurance Manager
Requests the Local Partner to allocate a ‘Project Manager’ and connects them with the person who sourced the enquiry to ensure they are fully briefed on the project. (note: where an investor is only interested in one of the DA regions or London, CMC transfers the project directly to the relevant DA/L&P to take the lead as Project Manager)
Tags the relevant Local Partner on Data Hub. This will enable the Local Partners to view and update the project via the Investment Portal.
Supports the Local Partner in updating the project record on the Investment Portal. This can include recording key project developments in the comment box and ensuring the expected decision date is accurate.
Provides assistance to the Local Partner throughout the life cycle of the project. This can include securing support from the IST Research and Projects or Sectors team or DIT Specialists.
Assists the Local Partner in successfully closing the project as a success on the Investment Portal. Normally, this will involve reviewing the evidence provided to ensure it meets DIT specified requirements.
Building and Managing Relationships Relates well to others
Makes an effort to understand the views of others
Shares information and encourages others
Communication Effectively engages in dialogue • Tailors a message to the needs of different audiences
Uses examples to back up messages
Effective Influencing Develops and Implements Influencing Approaches • Presents compelling proposals and propositions
Uses experts or third parties to influence others
Builds key relationships with the purpose of gaining support
Confidence Works in an assured manner • Able to work independently and without direct/continuous supervision
Contributes own ideas and views about how work should be undertaken
Planning and Organising Is Methodical and Well Organised • Develops accurate and realistic plans
Is well prepared for meetings
Works alongside others to plan, re-plan and re-consider when necessary
Striving for Success Achieves targets • Focuses energy where it will have the greatest return
Meets and exceeds targets
Experience & Qualifications
An undergraduate degree is highly desirable
Previous experience in delivery of FDI casework desirable
Who we are
EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.