EY EY Department for International Trade - Project Assurance in London, United Kingdom

EY Department for International Trade - Project Assurance


Requisition # LON00DNH

Post Date Mar 21, 2018

Project Assurance Manager - FTC

The Project Assurance Manager works as part of the Contact Management Centre (CMC) Team, within DIT’s Investment Services Team (IST).The nature of the Project Assurance role varies in both workload and activity depending upon where the investor is on the client journey and whether investment has been committed, the projects within the pipeline, and finally both the stages and statuses of each of the projects within their respective project lifecycles.

The Project Assurance Manager is responsible for providing the overall quality assurance for the enquiry management process. In the case of partner sourced, or single location projects, this role will normally be undertaken by the Partnership Manager.

Key Responsibilities of the role

Project Delivery:

Objective 1 - To support London & Partners (L&P) and Devolved Administration (DA) partners in bidding for and delivering their project management activity.

Expected outcomes:

  • Increased number of opportunities tagged to L&P / DA and improvement in quality of data held against each project

  • All Transferred projects are picked up, resource allocated and Data Hub updated with relevant information

  • Proactively champions L&P, DA offers for projects not tagged, supports partners pipeline interrogation, provides feedback to partners

  • Link partners with posts effectively through working with CMC Geographic and SAS Sector teams

Objective 2 - Link partners to HQ, sector specialists, IST sector teams and wider network to support local proposition development as required.

Expected outcomes:

  • Ensure all relevant members of DA’s and L&P have access to necessary DIT and IST collateral

  • Manage relationships between DA’s and L&P in regards to building into DIT material.

  • Further IST and DIT engagement with the DA’s and L&P through visiting tours and meetings.

Objective 3– Successes – To support L&P and DA teams to report FDI successes accurately and timely throughout the year.

Expected outcomes:

  • All FDI wins agreed with L&P / DA teams each month and accurate and non-contested project records maintained

  • All FDI wins have the necessary evidence for verification uploaded onto Data Hub and all key Data Hub fields completed

  • Where queries are raised, they are resolved quickly and proactively by Partnership Manager

  • Reduction in year-end hockey-stick attributed to L&P/ DA landed (and sourced) wins

Objective 4 – Pipeline Management and Reporting - The Project Assurance lead will provide 2-way monthly, quarterly and annual reporting to L&P, DA teams and to DIT HQ as required.

Expected outcomes:

  • Monthly cuts interrogated and gaps / errors identify and addressed (e.g. VT members, Regions, IDP, Stage/Status, Old Decision Dates etc.)

  • Provide monthly pipeline reports to partners based on production of HQ Data Hub reports. Act as champion on behalf of L&P / DAs across DIT network to ensure such reports are accurate, highlighting any anomalies to relevant party, escalating where appropriate.

  • Responsible for working with partners to ensure that Data Hub records are kept accurate and up to date

Objective 5- Engagement / Awareness

Expected outcomes:

  • All aspects of the project requirements are clearly understood by the delivery teams. Partners understand the ask from IST/DIT for majority of projects

  • To lead on monthly performance meetings with L&P (geographic team) and Scottish Development International (SDI), Welsh Assembly Government (WAG) and Invest Northern Ireland (INI), as agreed with partners and report back to IST / HQ on issues, challenges and opportunities identified by partners

  • Proactively engages with the assigned HQ buddy and senior DIT colleagues, to provide them with timely updates of activities in progress and provides alerts on any local perceptions or issues which may impact on delivery of the national contract or DIT initiatives

  • Actively facilitates the ‘one team’ approach between IST/DIT and delivery partner on projects

  • Facilitates training, briefing and introductions for L&P, DA teams on areas of need and as agreed with partners / HQ

Work alongside:

  • IST Management Team

  • IST Contact Management Centre (CMC)

  • IST Partnership Management Team

  • Global Operations Team (DIT HQ)

  • Sector focused Posts

  • DIT Specialist Programme

  • Devolved Administrations (DAs)

  • Partner Liaison Managers

Roles of the Project Assurance Manager

  • Requests the Local Partner to allocate a ‘Project Manager’ and connects them with the person who sourced the enquiry to ensure they are fully briefed on the project. (note: where an investor is only interested in one of the DA regions or London, CMC transfers the project directly to the relevant DA/L&P to take the lead as Project Manager)

  • Tags the relevant Local Partner on Data Hub. This will enable the Local Partners to view and update the project via the Investment Portal.

  • Supports the Local Partner in updating the project record on the Investment Portal. This can include recording key project developments in the comment box and ensuring the expected decision date is accurate.

  • Provides assistance to the Local Partner throughout the life cycle of the project. This can include securing support from the IST Research and Projects or Sectors team or DIT Specialists.

  • Assists the Local Partner in successfully closing the project as a success on the Investment Portal. Normally, this will involve reviewing the evidence provided to ensure it meets DIT specified requirements.


  • Building and Managing Relationships Relates well to others

  • Makes an effort to understand the views of others

  • Shares information and encourages others

  • Communication Effectively engages in dialogue • Tailors a message to the needs of different audiences

  • Uses examples to back up messages

  • Effective Influencing Develops and Implements Influencing Approaches • Presents compelling proposals and propositions

  • Uses experts or third parties to influence others

  • Builds key relationships with the purpose of gaining support

  • Confidence Works in an assured manner • Able to work independently and without direct/continuous supervision

  • Contributes own ideas and views about how work should be undertaken

  • Planning and Organising Is Methodical and Well Organised • Develops accurate and realistic plans

  • Is well prepared for meetings

  • Works alongside others to plan, re-plan and re-consider when necessary

  • Striving for Success Achieves targets • Focuses energy where it will have the greatest return

  • Meets and exceeds targets

Experience & Qualifications

  • Stakeholder management

  • An undergraduate degree is highly desirable

  • Previous experience in delivery of FDI casework desirable

Who we are

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.