EY Finance Process Improvement Manager - EY Absolute in London, United Kingdom

Finance Process Improvement Manager - EY Absolute


Requisition # LON00F1U

Post Date Jan 21, 2019


This is an exciting opportunity to join a fast growing managed service team within EY. This is a new team which is being formed to lead the delivery of a key growth area within our Global Compliance and Reporting (GCR) service. The role will be based in London and focused on on-boarding new clients ahead of client finance function services.

The post-holder will be responsible for the transition of processes from a client’s in-house finance function to the EY Absolute portfolio of managed service. This will involve working with clients to gain a deep understanding of their business both strategically and functionally in order to develop an operating model for EY to manage service delivery.

The post-holder will work with the EY Absolute service delivery team to implement the operating model from initial onboarding through to business as usual ensuring a high quality client experience at all stages of the process.

Key responsibilities

Client scoping and analysis

  • Working with the client to gain an understanding of their business

  • Documenting all finance and related processes that would be relevant to service delivery

  • Identifying any potential issues and process improvements required

  • Recommending resolutions to issues

Resource and timeline planning

  • Identifying what resources both the client and EY will need to deliver the client requirements and working with the client to agree an appropriate time frame for transition of responsibilities

Developing the service delivery model

  • Formalising processes, timetables and responsibilities both for the client and service team to deliver EY Absolute services.

Initial client setup

  • Where appropriate, working with the client to obtain the opening data required to configure the finance system for first time use

  • Reviewing and testing the finance system once client data has been uploaded

  • Managing any client customisations and integration requirements setting up the client service delivery portal

Ensuring client and service delivery team are briefed and trained

  • Ensuring training is provided to both client and service delivery team to ensure high performance service delivery.

  • Continuous development of the EY Absolute serviceIdentifying opportunities to streamline systems and processes across the client portfolio

Role Responsibilities

  • Lead on-boarding projects for a portfolio of specific clients, as contracts are initiated

  • Proactively work with the clients to understand their current finance processes and identify opportunities for improvement or items that could have been hindering efficiency or compliance

  • Develop the transition plan and the subsequent service delivery plan ensuring all stakeholders are aligned and aware of their responsibilities

  • Configuration and build of IT systems required including any 3rd party resources used to deliver specific requirements

  • Transition of clients’ in-house finance functions (or part thereof) to the EY Absolute delivery team in the agreed time frame

  • Ensuring sufficient resources have been allocated and trained to deliver business as usual

  • Provide support to the Go to Market Process, giving insight and input to pursuit and pricing decisions as required.

Skill and attributes for success

  • Qualified accountant (ACA, ACCA, ACMA)Strong finance systems experience (MS Navision experience advantageous but not essential)

  • Finance function knowledge relating to one or more of the following areas (Financial Accounts, Management Accounts, VAT, Corporate Tax, Payroll)

  • Strong interpersonal skills with the ability to achieve buy-in from various stakeholders and collaboration of other team members

  • The ability to consume large amounts of information and articulate back to stakeholders in a clear concise manner

  • Problem solving, questioning mind-set with the view to continuous improvement in all areas, client and delivery centre

  • Organised and the ability to co-ordinate to ensure delivery within agreed timeframes

Who we are

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.