EY GIS/GHS/SLHO Engineer - Senior Associate, based in London in London, United Kingdom
GIS/GHS/SLHO Engineer - Senior Associate, based in London
Core Business Services
Requisition # LON00E9Q
Post Date Jun 26, 2018
Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.
EY Technology supports our technology needs through three business units:
Client Technology (CT) -focuses on developing new technology services for our clients. It enables EY toidentify new technology-based opportunities faster, and pursue those opportunities more rapidly.
Enterprise Workplace Technology (EWT) – EWTsupports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. EWT will also support our internal technology needs by focusing on a better user experience.
Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems.
The service line hosting service operational specialist will provide oversight and support of FIDS day-to-day operational activities. The responsibilities will include addressing all incident, change requests and service request activities specific to supporting the infrastructure, databases and applications supporting the FIDS business. Activities will include credential creation and management, provisioning of storage and associated maintenance, analysis and maintenance of SQL activities, capacity analysis, and application of monthly OS and application patches. The individuals on this team will have daily interactions with the Project team for handover and introduction of new applications and corresponding infrastructure as well as any escalations. Other activities will also include non-FIDS sponsored operational projects (OS updates, hardware refreshes, implementation of new monitoring tools etc.) The job requires knowledge of E-Discovery suite of products, application and database installations and support and some knowledge and previous experience on Infrastructure (Backup, Servers, Storage, Windows, Linux and Vmware)
Essential Functions of the Job:
Leverage AMP tools for real-time monitoring and proactive analysis
Leverage Log Mining and Enterprise Monitoring Tools
Log Parser/Log Parser Studio
Run and operate the installed SLHS environments
Monitor the ticket queue and handle tickets within ServiceNow
Interface with client serving team on all reported incidents and service requests
Work with Project team on documentation and process for implementation and transition of new applications or processes
Participate in any and all handover activities for incidents that may be passed to other SLHS teams for follow the sun activities
Install application and patching activities during planned maintenance windows
Manage capacity (backup, storage, VMware/Hyper-V, physical rack space, database, etc.)
Hands-on experience supporting/leverage cloud vendors: Azure/AWS/Rackspace
Provision backup, storage and servers (based on location) where capacity dictates
Handle all decommission activities and participate in the implementation of new hardware due to refresh requirements.
Work with vendors for solutions related with GVM findings. Apply patches and file appropriate exceptions where applicable.
Work with Service Desk and Service Management on any bottle necks or areas identified to improve response or service.
Serve in the role of primary contact with the vendor as day to day operations support and within incident resolution actions
Responsible for observing all laws, regulations and other applicable obligations wherever and whenever business is conducted on behalf of the Company. Expected to work in a safe manner in accordance with established operating procedures and practices.
Analytical/Decision Making Responsibilities:
Capacity reviews and recommendations to purchase when threshold are exceeded.
Solutions – Analyze solutions for problems and discuss with management and team leads
Interactions with various levels if IT and client serving teams.
Participate in and contribute to all operational documentation updates
Knowledge and Skills Requirements:
FTDS E-Discovery and analytics application knowledg
In-Depth knowledge of Windows/Linux OS
Hands-on experience in RDBMS and NoSQL Platform Administration
MS SQL Server
Experience of Application support and familiarity of Service Now or any other Ticketing system
Knowledge in system administration including OS/firmware patching maintenance
Understanding of standard application architecture and development
Some prior knowledge of supporting Windows Server operating systems including Windows Server 2008 and 2012 R2.
Knowledge of various infrastructure applications including Active Directory, DNS, DHCP, SEP and SCCM
Experience in establishing and supporting automated application monitoring protocols useful but not required
Excellent communication, interpersonal and organizational skills
Sound judgment and analytical ability
Strong documentation skills – MS Word, Excel, Projects and Visio
The ability to work effectively with clients, management and staff members
Experience in maintaining mission critical production environments
Working knowledge in ITIL Incident, Change and Problem Management
The job will require to work on extended hours
The job will require 24x7 on-call service
- A Bachelor's degree in Computer Science or a related discipline, or equivalent work experience.