EY Lead Quantitative Design Researcher (Manager), Research & Insights in London, United Kingdom
Lead Quantitative Design Researcher (Manager), Research & Insights
Requisition # LON00JMC
Post Date Jun 09, 2021
Manager Quantitative Design Researcher – Research & Insights, EY Seren
About EY Seren
Growth comes from solving problems that matter for people. For customers, employees, and society at large. At EY Seren we focus on the ways in which people make decisions. Helping them make better choices and solving their most pressing problems. Working with organisations to create the platforms, products and services for tomorrow. Making the world an easier, more enjoyable and sustainable place to live and work.
We’re privileged to get access to senior client conversations that excite us and challenge us all the time. We’re becoming an increasingly bigger part of an established global business, which creates new opportunities every day.
We’re a group of world-class researchers, designers, strategists and technologists. We provide full-service business transformation. Building a better working world, by creating new ways to serve people and help them grow – that’s growth re-imagined.
This role sits within EY Seren’s Research and Insight team. Everything we do is guided by our purpose: we believe helping humans to continuously understand each other, and become more responsive to one anothers needs, is central to successful transformation - whether personal, organisational or global. We appreciate that humans are complex - full of contradictions, dilemmas and irrationality. We believe appreciating human complexity is the key to building empathy and connection, which allows us to unlock growth and human transformation.
You’ll be a passionate researcher, with an instinct to lead great research in the teams we put together for clients, to help them improve existing services, invent new ones, and ultimately grow their businesses. Chemistry is what makes us tick. So as well as being be an expert in qualitative research, able to turn your hand to leading design research engagements, your real passion is collaborating across boundaries with other research and design disciplines – finding out how to fuse design research with our quantitative research, data analysis, and futures research teams. Working with our wider service design and build practices to apply your insights into the iterative and agile process, all with the goal of helping our clients provide products and services that help their customers progress in life. We don’t want to create insight reports that sit on shelves. We’re creating a system of applied research that is truly customer-centered.
Your key responsibilities
Lead research streams within mixed-practice EY Seren teams, leveraging the power of quant research, and drawing on the wider Research and Insight capability.
Bring to bear your experience in research, providing hands-on leadership and direction throughout the work, coaching individuals and providing leadership to the client, EY and EY Seren team.
Manage your team through the work, in terms of both soft pastoral factors to ensure we maintain EY Seren’s values and high quality of care, as well as hard factors such as issues and risks, escalating to Practice Lead and Director where necessary.
Work collaboratively with other Practices in EY Seren to combine the power of quant research with our company’s design, business and delivery expertise.
Provide teams and clients with a clear view on all research options available, working with the sales team to handle pricing and resourcing.
Play an active role in executing on the Practice’s strategy and plan for the year.
Line manage a group of researchers.
Skills and attributes for success
Extensive experience working with online quant research techniques: e.g. online surveys, website recruitment surveys, panel projects, etc.
Experience designing and managing both large-scale tracking programmes and ad-hoc surveys
A developed understanding of different types of quant research (e.g. NPS, segmentation, U&A etc.) and its impact on the client’s business.
Lead on keeping the team up-to-date with new research initiatives and developments, particularly Voice of Customer, Voice of Employee and Customer Experience.
Demonstrable practical experience managing and leading one or more simultaneous research project.
Strong organisational, project management and communication skills – particularly in delivering insightful client presentations up to senior level.
A high degree of numeracy, attention to detail.
High awareness of how your work integrates into wider new product and service design methods.
Strong problem-solving skills; strong verbal and written communication skills.
Extensive experience in working collaboratively across teams and business functions.
Extensive experience in managing senior stakeholders, both internally and externally.
To qualify for the role you must have
Extensive and considerable work experience in relevant research field (at least 5+ years)
Highly developed quant research skills: e.g. designing questionnaires / reports / presentations - particularly in developing actionable insight and recommendations from research findings.
Highly developed quant set-up and analysis skills: e.g. expert involvement in survey scripting, from advising on and checking set-up, to personally scripting online surveys; creating table, data and analysis specs; investigating data independently via excel or research software.
Ideally, you’ll also have
Experience using software packages (e.g. Q, SPSS) for data cleaning and analysis.
Experience with advanced statistical techniques e.g. Cluster, Factor, PCA, regression analysis etc.
Experience working with UX and Analytics data.
Experience working with behavioural science / economics.
Experience working with systems thinking / theory.
Background in management consulting or other client facing professional services.
What working at EY offers
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts offers and promotions. Plus, we offer:
Support, coaching and feedback from some of the most engaging colleagues around
Opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that’s right for you
As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build abetter working world. That starts with a culture that believes in giving you the training, opportunities andcreativefreedom to make things better.Whenever you join, however long you stay, theexceptionalEY experience lasts a lifetime.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Make your mark.
Please note: Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. We ask because it matters!