EY Manager - Service Now in London, United Kingdom
Manager - Service Now
Requisition # LON00IFM
Post Date 1 day ago
Service Now - Manager
In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile and efficient solutions for business decision-making. As our ServiceNow Manager you’ll play a leading role in that mission, providing the competitive edge our customers need to overcome some of the biggest creative and technical challenges around.
You’ll lead a tight-knit team in a rapidly growing area of the business. It’s a high-profile role, in which you’ll have plenty of opportunities to showcase your ability to not only motivate and develop your team, but establish and maintain new customer relationships. As you do, we’ll support you in developing consultancy and analytical skills – along with relationships that could define your career.
Your key responsibilities
Here, you’ll handle a wide portfolio of clients, each with their own backgrounds, strengths and ambitions, so no two days will be the same. That could mean working to improve our customers’ HR, Customer Service, Facilities, Legal or IT solutions. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation. You’ll often work on-site to personally understand and influence our clients – so you’ll also need to be ready for regular travel.
Skills and attributes for success
Acting as a technical leader across all aspects of ServiceNow project and solution delivery
Overseeing application and workflow configuration
Developing client-specific reporting processes and integration components
Working closely with ServiceNow technical teams to set up the SaaS Platform
Providing trusted advice on how digital transformation and technology enablement can lead toimproved performance
To qualify for the role, you must have
Four or more years of ServiceNow technical experience
Experience leading team and supervising others
A customer-focused approach to work, and the ability to translate often-complex requirements into decisive digital platform strategies
The confidence to build lasting relationships and influence senior colleagues and clients from a wide range of backgrounds
A flair for identifying and capitalizing on new revenue streams
What we look for
We’re interested in intellectually curious people, with a genuine passion for finding and implementing innovative ways to nurture growth. You’ll also need excellent communication and negotiation skills, as well as the ability to express big ideas to senior leaders, often without technical backgrounds. If you’re ready to take ownership of a team that’s poised to take the industry by storm, this role is for you. You must be willing and able to travel.
What working at EY Offers
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:
Support and coaching from some of the most engaging colleagues around
Opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that’s right for you
EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.
As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Join us in building a better working world.