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EY Senior Manager, Research & Insights in London, United Kingdom

Senior Manager, Research & Insights


Requisition # LON00JAW

Post Date Feb 08, 2021

Senior Manager – Qualitative Design Researcher

About EY Seren

Growth comes from solving problems that matter for people. For customers, employees, and society at large. At EY Seren we focus on the ways in which people make decisions. Helping them make better choices and solving their most pressing problems. Working with organisations to create the platforms, products and services for tomorrow. Making the world an easier, more enjoyable and sustainable place to live and work.

We don’t yet have all the answers, because that’d be boring. Clients push us every day. We’re privileged to get access to senior client conversations that excite us and challenge us all the time. We’re becoming an increasingly bigger part of an established global business, which throws up challenges and opportunities every day. Our way of thinking and doing business is infectious, and infecting more and more of the world around us, but that challenges us to go further and scale faster than before. Becoming part of EY Seren means getting on to enjoy this ride.

The opportunity

We’re a group of world-class researchers, designers, strategists and technologists. We provide full-service business transformation. Building a better working world, by creating new ways to serve people and help them grow – that’s growth re-imagined.

This role sits within EY Seren’s Research and Insight team. Everything we do is guided by our purpose: we believe helping humans to continuously understand each other, and become more responsive to one anothers needs, is central to successful transformation - whether personal, organisational or global. We appreciate that humans are complex - full of contradictions, dilemmas and irrationality. We believe appreciating human complexity is the key to building empathy and connection, which allows us to unlock growth and human transformation.

You’ll be a passionate researcher, with an instinct to lead great research in the teams we put together for clients, to help them improve existing services, invent new ones, and ultimately grow their businesses. Chemistry is what makes us tick. So as well as being be an expert in qualitative research, able to turn your hand to leading design research engagements, your real passion is collaborating across boundaries with other research and design disciplines – finding out how to fuse design research with our quantitative research, data analysis, and futures research teams. Working with our wider service design and build practices to apply your insights into the iterative and agile process, all with the goal of helping our clients provide products and services that help their customers progress in life. We don’t want to create insight reports that sit on shelves. We’re creating a system of applied research that is truly customer-centred.

Your key responsibilities

  • Lead and manage research streams within mixed EY Seren teams leveraging the power of qualitative design research, and drawing on the wider Research and Insight capability

  • Develop relationships within EY Seren, EY and a client community, to help identify and pursue problems that research can contribute to solving, and which are therefore new business opportunities

  • Lead one or more projects at any one time, focused on delivering solutions for our clients, leveraging the power of research

  • Work collaboratively with other Practices in EY Seren to combine the power of research with our company’s design, business and delivery expertise

  • Work within our practice to further build and develop its value proposition and ways of working through;

  • Developing methods, offerings, and solutions to address clients’ most pressing needs

  • Developing our talent through structuring a tailored Learning and Development agenda

  • Developing and executing recruitment strategy to fulfill any capability gap

  • Building a diverse and inclusive community for the members of the Practice

  • Play a key role in executing on the Practice’s strategy and plan for the year

  • Line manage a group of Researchers

Skills and attributes for success

  • Extensive experience leading projects focused on harnessing insights from data and research

  • Extensive applied knowledge of a diverse range of research methods and data analysis

  • Extensive practical experience structuring and selling commercially-focused solutions to complex business problems using these

  • Adept at integrating your work into the wider transformation and design continuum

  • Experience leading medium- to large teams

  • Strong problem-solving skills

  • Strong verbal and written communication skills

  • Experience in working collaboratively across teams and business functions

  • Experience in managing senior stakeholders, both internally and externally

  • Extensive experience in working with research and data in the business context of service organisations and transformational environments

To qualify for the role you must have

  • Substantial work experience in relevant field

  • Types of research: user research, ethnography, co-creation, contextual inquiry, cultural probes, foresight workshops, literature reviews, diary studies, multi criteria analysis, mindset / persona development, usability testing

  • Project knowledge of design thinking techniques and the ability to solve complex business problems with simple, industry-leading design solutions

Ideally, you’ll also have

  • Experience working in financial wellbeing, health and wellbeing, community / member organisations

  • Experience working within agile working environments

  • Background in management consulting or other client facing professional services

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts offers and promotions. Plus, we offer:

  • Support, coaching and feedback from some of the most engaging colleagues around

  • Opportunities to develop new skills and progress your career

  • The freedom and flexibility to handle your role in a way that’s right for you

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Build your legacy with us

Apply now.

Who we are

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.