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EY Senior Manager - Service Now in London, United Kingdom

Senior Manager - Service Now


Requisition # LON00IMZ

Post Date 1 day ago

ServiceNow Senior Manager

In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile and efficient solutions for business decision-making. As our ServiceNow Senior Manager you’ll play a leading role in that mission – providing the competitive edge our customers need to overcome some of the biggest creative and technical challenges around.

The opportunity

You’ll lead a tight-knit team in a rapidly growing area of our consulting business. It’s a high-profile role, in which you’ll have plenty of opportunities to lead teams and generate sales with new and existing clients. As you do, we’ll support you in developing deep subject matter expertise so you can deliver on and exceed client expectations.

Your key responsibilities

Here, you’ll handle a wide portfolio of clients, each with their own backgrounds, strengths and ambitions, so no two days will be the same. That could mean working to improve our customers’ HR, Customer Service, Facilities, Legal or IT solutions. Wherever you find yourself, you’ll be making a visible impact on ServiceNow projects that cross borders and challenge conventional wisdom to encourage transformation. You’ll often work on-site to personally understand and influence our clients – so you’ll also need to be ready for regular travel.

Skills and attributes for success

  • Acting as a leader across all aspects of ServiceNow project and solution delivery

  • Overseeing application and workflow configuration

  • Developing client-specific reporting processes and integration components

  • Working closely with ServiceNow technical teams to set up the SaaS platform

  • Providing trusted advice on how digital transformation and technology enablement can lead to improved performance

  • Identifying sales opportunities to generate new business

  • Monitoring and reporting on quality, risks and potential opportunities for improvement

To qualify for the role, you must have

  • A bachelor's degree,preferably in Computer Science, Information Systems Management, Engineering or similar discipline;supported by experience in a similar technical environment

  • Seven or more years of ServiceNow technical experience

  • A thorough understanding of the technical and business aspects of platform development

  • A proven record of excellence in managing a solutions-driven team at a senior level

  • The ability to meet strict deadlines

  • A customer-focused approach to work, and the ability to translate often-complex requirements into decisive digital platform strategies

  • The confidence to build lasting relationships and influence senior colleagues and clients from a wide range of backgrounds

  • A flair for identifying and capitalizing on new revenue streams

  • A driver’s license valid in the U.S.

  • Willingness to travel 80% of the time

What we look for

We’re interested in intellectually curious people, with a genuine passion for finding and implementing innovative ways nurture growth. You’ll also need excellent communication and negotiation skills. We’ll look to you to have the ability to express big ideas to influence C-suite leaders while also having technical skills to architect the right solutions for clients. If you’re ready to take ownership of a team that’s poised to take the industry by storm, this role is for you.

What working at EY Offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

  • Support and coaching from some of the most engaging colleagues around

  • Opportunities to develop new skills and progress your career

  • The freedom and flexibility to handle your role in a way that’s right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

About EY

As a global leader in assurance, tax, transaction and consulting services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world.

Apply now.