EY Talent Development Consultant - UK&I - L&D - 12 Months FTC - London or Birmingham in London, United Kingdom

Talent Development Consultant - UK&I - L&D - 12 Months FTC - London or Birmingham

Core Business Services

Requisition # LON00FDS

Post Date Jan 02, 2019

The Opportunity:

This is a fantastic opportunity To participate in the development, facilitation and deployment of “World Class Learning” to the UK & Ireland region (UK&I) in line with the UK&I Learning Deployment operating model. As a Learning Consultant you will be expected to perform some or all of the core responsibilities detailed below, contributing to the Talent Development team’s priorities and objectives.

Your Key Responsibilities:

Responsibility will be the management of a portfolio of courses or large scale conferences, with responsibility for the overall strategy of deployment for those events. This includes understanding course content, driving continuous improvement and making recommendations on the most efficient or innovative ways to deploy. Oversee the initial set up of courses and classes, the initial and ongoing participant nomination process, facilitator and material management, management of course financials, ongoing maintenance of records, course evaluation and ownership for course communications

Skills and Attributes for Success:

  • Maintain and manage strong relationships with key stakeholders relevant to your courses, being the first point of contact for your course within the business. The relationships may include service line resourcing teams, Course Managers, Facilitators, Learning Champions, Quality and Efficiency networks, Q&RM/PPD, Subject Matter Experts, External training providers, ROI and FSO. Act as trusted business advisor, providing recommendations and solutions to meet business needs.

  • Proactively act on evaluation feedback to ensure quality course deployment, theme feedback & present suggestions for change

  • Proactively lead on Facilitator Management for your portfolio of courses, including managing requests to the business, allocation of facilitators to courses where applicable, answering queries, relationship management and managing the information flow between the Talent Development team and the facilitator pool

  • Responsible for the output of your project team members, e.g. the Learning Coordinator and/or the TSS Learning administrator

  • Coach and partner with the UK&I TSS Learning administration coordinators to increase their knowledge, skills and competence within their role along with their understanding of the UK&I region

  • Coach and partner with the Learning Coordinators to increase their knowledge, skills and competence within their role

  • Work alongside the Learning Solutions team to implement new and/or updated learning content, support in identifying routes to market and testing new content with stakeholders.

  • Facilitation on EMEIA and Regional learning events

  • Realise operational excellence and contribute to continuous improvement through maintaining a thorough understanding of, and adherence to, the UK&I Learning Deployment Operating Model.

  • Manage external supplier relationships including BRET check and engagement letters

  • Embrace, promote and support learning transformation (both system and shift in delivery style) with stakeholders

  • Manage the relationship with other regions (such as FS UK, FS Ireland and Channel Islands) in relation to training dates and nominations

  • Manage the budget, accruals, forecasts and actual costs of courses you are responsible for, supporting all Finance related activities as set out in the Learning Deployment model

  • Ensure all participants within the population complete their mandatory training requirements in line with SL policy requirements

  • Provide on-site support for your own and other colleagues courses as required

  • Set strategy, design and manage learning communications and newsletters, including the SharePoint for the courses you are responsible for, in line with the Global governance model

  • Be the first point of contact for queries from the business in relation to the courses you are responsible for and respond to ad hoc Talent Development related queries

  • Support the hosting and production of online modules, webcasts and virtual learning projects. Advise on best practice, for example interactivity during virtual classroom sessions.

  • Lead on the creation of the annual course / programme schedule with guidance from Manager and input support from Learning Coordinator

  • Support the UK&I Talent Development function by undertaking other operational activities and contribute to strategic projects which deliver enhanced value to stakeholders

  • Support the induction of new team members

To Qualify for the Role you must have:

  • A desire to embrace and drive change whilst identifying and supporting process improvements and demonstrating best practice

  • A background and experience in project management, in the context of learning deployment or coordination, ideally within a Professional Services firm

  • Excellent people management, coaching and interpersonal skills

  • Highly organised with a sound attention to detail and an ability to deliver to deadlines

Ideally, you’ll also have:

  • Proactive in managing queries and able to escalate appropriately with a solutions mindset

  • Ability to interact well with people at all levels within the firm

What we look for:

You will show enthusiasm and evidence of course design, facilitation and/or programme management and you will be a strong team player with a can do approach with an ability to juggle conflicting demands on time and prioritise effectively

What Working at EY Offers:

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

  • Support, coaching and feedback from some of the most engaging colleagues around

  • Opportunities to develop new skills and progress your career

  • The freedom and flexibility to handle your role in a way that’s right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

About EY:

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Apply now.