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EY IT Business Continuity Program Manager in Madison, Wisconsin

IT Business Continuity Program Manager

Core Business Services

Requisition # UNI00GG3

Post Date Nov 04, 2020

EY Technology:

Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.

EY Technology supports our technology needs through three business units:

Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidly.

Enterprise Technology (ET) – ET supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. ET will also support our internal technology needs by focusing on a better user experience.

Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems.

The opportunity

The role of the IT Business Continuity Program Manager is responsible for developing, maintaining, and testing EY Technology’s business continuity program. The manager will support all business plan activities necessary to enable EY Technology to manage a crisis event as well as meet compliance requirements for BCP planning. The position’s primary goals will be to identify, document and test business needs against the IT infrastructure and identify recovery strategies and gaps.

Your key responsibilities

The IT Risk Management function creates and maintains EY Technologies’ risk management framework, processes, tooling, and strategy. Our primary objectives are to enable EY Technology to build a risk-aware culture, reduce IT risk, defend against internal and external threats, and protect client and EY data.

As an Associate Director leading the Business Continuity Management team, you will oversee the management of business continuity across EY Technology including the engagement of firm leadership, the management/remediation of information and technology risks, the interface to operational and business risk activities. You will partner closely with Global IT Risk Management leader to execute on the vision, strategy, goals, and objectives for IT Risk Management. The primary objectives for this role are to develop, maintain, and implement IT business continuity strategies and solutions including risk assessments, business impact assessments, and documentation of business continuity procedures and to act as a coordinator for business continuity efforts during and after a disruption event.

Skills and attributes for success

  • Serves as a point of escalation for IT business continuity for the firm

  • Work with all functional business areas to develop and maintain an IT Business Continuity program that addresses business recovery and emergency response management:

  • Design and outline BCP goals, objectives and scope for business plans and Crisis Management Support and assist in the development of BCP planning and goals

  • Liaise with EY Business Continuity team to develop effective working relationships

  • Liaise with key infrastructure teams to identify gaps, set recovery time objectives and convey business needs/expectations

  • Support the Director of ITRM in aligning all BCP planning, initiatives and goals with organizational goals and Infrastructure capabilities

  • Identify and make recommendations for change and adaptation to meet the needs of the business

  • Analyze impact on, and risk to, essential business functions or information systems to identify acceptable recovery time periods and resource requirements

  • Prepare research reports on business continuity leading practices and recommendations for implementation

  • Identify opportunities for strategic improvement or mitigation of business interruption and other risks caused by business, regulatory, or industry-specific change initiatives

  • Identify strategic business investment opportunities

  • Recommend or implement methods to monitor, evaluate, or enable resolution of safety, operations, or compliance interruptions

  • Analyze corporate intelligence data to identify trends, patterns, or warnings indicating threats to security of people, assets, information, or infrastructure

  • Create business continuity and disaster recovery budgets

  • Analyze budgetary or accounting data

  • Prepare reports summarizing operational results, financial performance, or accomplishments of specified objectives, goals, or plans

  • Build and maintain Business Continuity and Business Recovery plans:

  • Develop disaster recovery plans for physical locations with critical assets such as data centers

  • Develop contingency plans to deal with organizational emergencies

  • Develop emergency management plans for recovery decision making and communications, continuity of critical departmental processes, or temporary shut-down of non-critical departments to ensure continuity of operation and governance

  • Review existing disaster recovery, crisis management, or business continuity plans

  • Conduct or oversee contingency plan integration and operation

  • Develop and execute the maintenance and testing programs for all business continuity plans:

  • Direct and supervise plan maintenance processes and execution

  • Identify and recommend enhanced plan maintenance strategies that remain flexible to organizational growth, change and resource capabilities

  • Design and facilitate tests and exercises on the business plans and crisis management execution

  • Write reports to summarize testing activities, including descriptions of goals, planning, scheduling, execution, results, analysis, conclusions, and recommendations

  • Create scenarios to re-establish operations from various types of business disruptions

  • Facilitate and support the execution of the plans at the time of a crisis event:

  • Lead and Facilitate execution of the plan and support plan navigation for the business at the time of an event

  • Support Crisis Management with critical components of the plan in order that they can make critical decisions

  • Provide visibility and reporting to the Crisis Management on the critical functions, individuals and infrastructure within the business plans

  • Lead Business Impact Assessment capability:

  • Lead team of analysts who execute on Business Impact Assessments

  • Identify improvements to BIA processes, procedures, and tooling

  • Responsible for BIA compliance and controls in EY Policies

  • Training and education:

  • Develop training materials on Business Continuity and Business Impact Assessment subject areas

  • Define education and awareness plan and execute

  • Develop training plan for staff and key stakeholders on BCP and BIA

  • Train staff and managers on risk management and disaster recovery steps

To qualify for the role you must have

  • An in-depth understanding of ISO 22301, 27002, ISO 27001, ISO 31000 frameworks and applying these frameworks

  • 10 or more years of experience in the Information Technology, Information Security and/or IT Risk Management field(s).

  • 5+ years managing business continuity within an organization

  • Knowledge of technology and business concepts, life cycles and processes

  • An advanced degree in Computer Science, Information Security or a related discipline, or equivalent work experience.

  • One or more of the following or equivalent certifications preferred: Certified Risk and Information Systems Control (CRISC), Certified Information Systems Security Processional (CISSP), Certified Information Security Manager (CISM), Certified Information System Auditor (CISA), Certified Internal Auditor (CIA), Global Information Assurance Certification (GIAC) in related area, CIPP, CIPT

  • Experience with RSA Archer

  • Looks for ways to continually improve our IT business continuity processes

  • In partnership with the Global IT Risk Management Leader, drive adoption of industry leading risk management practices

  • Familiarity with local and regional regulatory requirements and how they impact IT policies

  • Experience managing the communication to senior leaders in relation to our risk management program

  • Experience in developing and executing reporting strategies

  • Projects advanced consultative skills to conduct effective questioning to break down complex issues into core elements, formulate appropriate ideas or planning and negotiate those ideas and plans clearly and concisely to advance a cooperative engagement by all levels of the organization including senior and/or executive management.

  • Outstanding interpersonal, communication, organizational, and decision-making skills and ability to communicate and gain support for initiatives

  • Strong English language skills; excellent writing, presentation, interpersonal, and communication skills are required

  • Ability to understand and integrate cultural differences and motives and to lead cross cultural teams.

Ideally, you’ll also have

  • Experience in IT Risk Management and/or Information Security disciplines

  • A working knowledge of policy frameworks such as ISO, COBIT and unified compliance framework

  • Solid knowledge and working experience in governance, risk and compliance as applies to technology

  • Proactively maintains a comprehensive knowledge of the core business and financial drivers of EY’s service lines as well as the operating environment within IT. Works with peers and others in service specific IT groups to support the proper recognition of risk issues or to proactively position risk mitigation and other service improvement opportunities or to engage with others in the area of continuous improvement.

  • Good appreciation of the business benefits of internal control and good risk management and not just for compliance purposes (i.e., not limited to SOX, PCI or other regulatory mainstay drivers).

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

  • Support, coaching and feedback from some of the most engaging colleagues around

  • Opportunities to develop new skills and progress your career

  • The freedom and flexibility to handle your role in a way that’s right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build abetter working world. That starts with a culture that believes in giving you the training, opportunities andcreativefreedom to make things better.Whenever you join, however long you stay, theexceptionalEY experience lasts a lifetime.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world.

Apply now.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.

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