EY Advisory Services Consultant - Performance Improvement - Customer in Melbourne, Australia

Advisory Services Consultant - Performance Improvement - Customer


Requisition # MEL001Z7

Post Date Oct 11, 2018

In a world of dramatic and fast-paced change, the ability to retain existing customers and attract new ones is critical. As a customer advisory professional, you’ll provide clients with a strong analytical framework to transform their sales and drive sustainable growth. Joining one of our high-performing, globally integrated teams, you’ll work closely with our clients’ marketing, sales and customer service functions, helping to ensure they interact effectively with their customer base.

Through our structured learning and development program, you’ll develop the skills, knowledge and experience to help grow our clients’ businesses. And with a network that stretches across the world, you’ll gain unparalleled insight and experience from different geographies and sectors. So whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

The opportunity

This is a fantastic opportunity working with market leading specialists and working collaboratively with our clients to manage engagements and lead teams of resources. We are interested in consultants who are ambitious, goal-oriented and service-oriented. A customer-focused professional who is keen to work with exciting but challenging tasks in a successful consulting environment. To succeed in this role as a consultant, it is important that you have a sociable and communicative persona, with a good ability to collaborate with colleagues, customers and stakeholders. If you think you are passionate about improving customer experience and are ready to take up some of our customers’ most demanding needs, this role is for you.

Your key responsibilities

In your role as a Senior Consultant in the Customer team you will:

  • Contribute to full scale operational and organisational transformations across the client’s organisation with a particular focus on their customer outcomes and functions

  • Prepare and deliver client proposals and other sales supporting materials

  • Manage client stakeholder relationships

  • Package overall project findings into clear, concise, high-quality work products

  • Act as a subject matter resource on one or more services, you'll leverage knowledge and experience to shape EY’s services to meet client problems

Skills and attributes for success

We’re looking for people with the following experience:

  • Creating and developing new businesses through implementing strategic initiatives

  • Leading and working in multiple projects with a collaborative and result-oriented approach

  • Going the extra mile to meet and surpass customer needs and expectations

  • Be self-motivated and organised

  • A positive attitude and keen willingness to learn, demonstrating flexibility and accountability

  • The ability to help with Business Development

  • Exceptional analytical and report writing skills

  • Effective stakeholder management and communication skills

  • Strong interpersonal, customer interface and presentation skills

To qualify for the role you must have

  • Up to 5 years’ experience in a relevant industry/consulting role, working on numerous projects

  • A Bachelor's and/or post graduate degree in business, commerce or a related major.

  • Strong project management, negotiation and interpersonal skills.

  • Advanced written and verbal communication skills and presentation skills.

You will impress us with your technical skills, however, it will be your strong communication skills, ability to build and develop relationships and commitment to delivering excellence in client service that will stand you apart.

Ideally, you’ll also have

  • Experience in customer value proposition, customer support, customer analytics, digitalization and Retailing

  • Experience as a Consultant in CRM processes and tools

  • Experience and/or willingness to work in cross sector

What we look for

We’re interested in leaders with a genuine creative vision and the confidence to make it happen. You can expect plenty of autonomy in this role, so you’ll also need the ability to take initiative and seek out opportunities to improve our current relationships and processes. If you’re serious about Advisory and ready to take on some of our clients’ most complex issues, this role is for you.

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded based on your performance and the value you bring. Our Total Rewards package includes support for flexible working, career development, and an extensive range of wellbeing and benefit offerings. We are happy to consider formal and informal flexible working arrangement. To find out how some of our people are using these arrangements to help them achieve a lifestyle balance, please click here at http://www.ey.com/au/en/careers/experienced/life-at-ey#fragment-6-na .

Who we are

EY is an inclusive and equal opportunity employer offering a vast range of internal networks including Unity, our LGBTI network and our Aboriginal and Torres Strait Islander network. These provide our people with the opportunity to connect across offices and allow us all to embrace and value the diverse society we live within. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive work environment. If you have any support or access requirements, we encourage you to advise us at the time of application.

About EY

As a global leader in assurance at http://www.ey.com/au/en/careers/experienced/assurance , tax at http://www.ey.com/au/en/careers/experienced/tax , transaction at http://www.ey.com/au/en/careers/experienced/transactions and advisory services at http://www.ey.com/au/en/careers/experienced/advisory/experienced---advisory , we’re using the finance products, knowledge and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Make your mark.

Apply now.

The preferred applicant will be subject to employment screening by EY or by their external third party provider.

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