EY Records Operations Manager, Oceania - Melbourne (Contract 18 months) in Melbourne, Australia

Records Operations Manager, Oceania - Melbourne (Contract 18 months)

Core Business Services

Requisition # MEL001WM

Post Date Apr 15, 2018

Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organisation running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management.

Join our Enterprise Support Services (ESS) team and you will provide comprehensive, quality administrative and support services for all of our EY member firms. Our ESS professionals span a wide range of vital roles, from administrative support to facilities management, creative design, tax return processing, file management and emergency preparedness.

With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

About the opportunity

In your role as a Records Operation Manager you’ll:

  • To support the Records Services centralised managementof processes, programs and strategy.

  • To manage the day to day operations of the recordsservices function across Oceania

  • Manage resourcing to achieve objectives andstrategy

  • Manage accounts

  • Oversee the annual retention review program/ annual hardcopy record destruction program

  • Enhance the operational model that includesorganisational structure, processes, roles and responsibilities to ensure thatinvestments are aligned and delivered in accordance with enterprise strategiesand objectives

  • Consider strategic requirements for staff,skills, functions, accountability, authority, roles and responsibilities andsupervision

  • Oversee KPI’s and productivity reporting

  • Manage processes and procedures to maintainfocus on service levels, performance, quality assurance, , record security,ownership, and segregation of duties

  • Provide systematic and timely reporting ofperformance, and act promptly upon deviations.

About you

We’re looking for people with the following experience:

  • Tertiary qualifications and/or experience in records management orrelated industry

  • Minimum 5 years’ experience in records management or related industry.

  • Leading and managing a recordkeeping service in amulti-national/national corporation

  • Leading, motivating and mentoring a team to achieve business goals

About us

EY is a global professional services organisation providing advisory, assurance, tax and transaction services. We are committed to doing our part in building a better working world, to help create wider economic and social benefits today, and a strong legacy for a better tomorrow.

Apply now

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The preferred applicant will be subject to employment screening by Ernst & Young or by their external third party provider.

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