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EY Conversational AI Designer, Senior, Tech Consulting in Montgomery, Alabama

Conversational AI Designer, Senior, Tech Consulting


Requisition # UNI00G2R

Post Date Nov 02, 2020

User experience is at the forefront of every organization’s mind. Enhancing customer experience, providing consistent experience across channels is one of the top priorities for our clients. We are looking for an innovative, creative and passionate individual to help our clients with conversation designs for their voice and text Virtual Agents.

Your keyresponsibilities

You will leverage your knowledge of human language and communication to help clients design text and voice conversational AI experiences for different interfaces that are natural, engaging, consistent to help end users solve their problems. You will also help clients design personas, develop design principles, guidelines, standards for quality conversations and UX. You will be collaborating with technology, data and business teams across sectors to deliver client engagements.

  • Develophigh-level sample dialogs, flow diagrams, and prototypes to effectivelycommunicate voice and text interactions and design ideas.

  • Conceptualizeand iterate on high-quality end-to-end designs for speech and conversationaluser interfaces and content

  • Createnatural dialog flows, wireframes and templates that clearly convey aconversation architecture to development teams

  • Createconversation design framework, processes, methodologies with scalableontologies and guidelines that inform our natural language systems

  • Fosteringrelationships with client personnel at appropriate levels. Consistently deliveringquality client services. Driving high-quality work products within expectedtime frames and on budget.

  • Monitoringprogress, managing risk and confirming that key stakeholders are kept informedabout progress and expected outcomes.

  • Managingexpectations of client service delivery.

  • Stayingabreast of current industry trends

  • Fosteringan innovative and inclusive team-oriented work environment. Playing an active rolein the counselling and mentoring of junior consultants within the organization.

To qualify for therole you must have

  • Bachelor'sdegree in Human-Computer Interaction (HCI), Linguistics, or a related field, orequivalent practical experience

  • 3+ yearsexperience with conversational design experience

  • Experiencecrafting demos that showcase the potential of conversational experiences

  • Knowledgeand experience with natural language understanding and generation systems

  • Experiencein persona designing/writing

  • Technicalknowledge of the fundamentals of conversation, speech and languagetechnologies

  • Awillingness to travel to meet client needs; travel is estimated at up to 80%. Avalid driver’s license in the US and a valid passport are required; willingnessand ability to travel internationally.

What we look for

We’re interested in creative, innovative and passionate leaders with strong vision and a desire to stay on top of trends in the Conversational AI. If you have a genuine passion for helping clients to provide their customers exceptional experience, this role is for you.

What working at EY offers

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, both pension and 401(k) plans, a minimum of 18 days of vacation plus 10 observed holidays, and a range of programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

  • Opportunitiesto develop new skills and progress your career

  • Acollaborative environment where everyone works together to create a betterworking world

  • Excellenttraining and development prospects, both through established programs andon-the-job training

About EY

As a global leader in assurance, tax, strategy and transactions, and consulting services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Join us in building a better workingworld. Apply now.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.