EY Account Manager in Montréal, Canada

Account Manager

Core Business Services

Requisition # MON001KI

Post Date Apr 13, 2018

EY’s people in more than 140 countries are committed to operating with integrity, quality and professionalism in the provision of audit, tax and transaction advisory services. We strive to help all of our people achieve their professional and personal goals through an inclusive environment that values everyone's contributions, appreciates diversity of thought, fosters growth, and provides continuous opportunities for development. Recognized as one of Canada's top employers, EY continually strives to be a great place to work.

We are seeking a highly motivated, confident individual to join our Business Development Operations teamas an Account Manager.This individual will work closely with our Business Development Executives (BDEs), Client-Serving partners and multidisciplinary account teams to drive revenue growth and strengthen relationships on multiple accounts that are of strategic importance to EY.

This role is focused on high-impact, high-value activities in all aspects of account management, including:

  • Account strategy, planning and management

  • Relationship management

  • Enabling exceptional client service

  • Pipeline management

  • Account team effectiveness

Responsibilities for the successful candidate willinclude:

Account strategy,planning and management

· Drive the key activities of the globally standard EY Account Management Framework

· Support account planning sessions, including account strategy, financial objectives and identified relationships; support the global revenue planning process

· For each account in the portfolio, drive and manage an account plan, ensure clarity of accountabilities on the team to execute the global account strategy and deliver on the objectives, monitor and report on the account results

· Manage the revenue planning process, facilitate the development of account revenue plan and following up to ensure adherence to the agreed upon plan

· Understand account/engagement economics


· Work with the account team to develop and track the client relationship strategy and map, identify key stakeholders/decision makers, develop a plan and touch point campaigns to strengthen relationships; drive relationship actions at multiple levels, and ensure all key client relationships are properly managed

· Build deep knowledge of the clients in the portfolio, their strategies and business issues, and the industry/sector in which they operate. Leverage the global EY network to connect clients to the right people

· Develop a strong understanding of EY services and solutions to determine which programs, initiatives and thought leadership would be relevant to the client

Enabling exceptional client service

· Enable Exceptional client service by helping the account team to be more insightful, responsive and connected to the clients

· Work with EY Knowledge to develop and manage communications within the account globally (e.g., client newsletters, value scorecard, etc.)

· Manage both the Assessment of Service Quality (ASQ) process and Expectation of Service Quality (ESQ) for the accounts by drafting and leading the annual plans, facilitate prep and debrief calls and ownership of action plans

Account team effectiveness

· Leverage EY knowledge tools to keep account team abreast of topical information

· Manage the account on-boarding process for all new partners and senior managers

· Co-facilitate the account team meetings

· Serve as the knowledge steward of the accounts and disseminate client information

· Drive adherence to, consistency, and excellence in the use of standard EY account management tools and methodologies


· Proactively support the account teams by identifying opportunities, managing the pipeline, maintaining data accuracy and integrity, holding the team accountable to push opportunities through the sales cycle, facilitating or co-facilitating periodic pipeline review meetings, and incorporating EY’s global sales methodology on active opportunities and client interactions

· Manage the pursuit process for small to mid-range opportunities

Toqualify, candidates must have:

  • Bachelor’s degree or equivalent experience

  • Minimum 5-8 years relevant experience

  • Fluent in French and English both written andspoken is essential

  • Demonstrated success in large matrixorganizations

  • Experience with complex account or productmanagement

  • Industry experience preferred

  • Ability to understandcomplex service offerings and client issues

  • Strong analytical skills, business acumen andknowledge

  • Exceptional relationshipbuilding/relationship management skills; ability to build trust andconfidence with account teams

  • Very strong written and verbal communicationas well as facilitation skills

  • Creative, detail-oriented with demonstratedproject management skills

  • Ability to interact effectively with alllevels of the organization

  • Strong time management and organizationalskills, ability to meet tight deadlines and coordinate multiple projectsat one time

  • Highly-developed computer skills, includingMicrosoft suite and Internet-based research

EY iscommitted to inclusiveness, equity and accessibility. We encourage allqualified candidates to apply.