EY News & Communities Lead in Nashville, Tennessee
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
The SA Change Leader - News & Releases will direct a team of consultants and professionals who own technology-focused news creation and consumer experience for EY colleagues. This is a new role and team, tasked with establishing a recurring, multi-channel bundled news “push” service that is balanced and supported by a “pull” enterprise news site offering deeper information and functionality. Both serve to support awareness and adoption of company-facing technology platforms and services, such as Microsoft M365.
This team owns the content strategy, editorial calendar, analytics and continuous improvement for the SA news service, including functionality optimization of the site’s news pages and feeds (e.g., search, content filters, analytics).
The team will also publish an SA organizational newsletter and/or news feed for the End User Technology (EUTX) parent organization and other stakeholders.
As part of its scope, the team will work closely with stakeholders such as Product Managers and the SA Team’s project intake managers to maintain visibility to technology roadmaps and releases. Strong relationships are also vital with the SA’s technology influencer network, corporate brand and communication channel owners, UX survey and design experts, and other IT site and content owners across and outside EUTX.
The Lead will be responsible for the productivity and performance of this team, and its successful operations:
Strategic, creative and impactful news campaigns, and high-quality written and designed content
Skilled translation of technology roadmap and jargon into human, “what’s in it for me” awareness and actions
Continuous updates and functionality improvements to SA news pages and feeds
Smart creation and application of audience segmentation, metadata and analytics
Project and people management excellence, including agile and fluid teaming and knowledge-sharing
Strong partnership with IT product management, brand oversight and corporate channel owners
Responsive service to SA colleagues, including Campaigns team peers and SA project intake
Sensitivity to partner and client context in EUTX and across the EY technology estate
Feedback- and data-driven continuous improvement of team offerings and practices
The Lead will create and improve team processes, engagement and results through challenges that include quick pace, constantly changing cloud platform roadmaps, iterative site evolution and functionality development, a complex stakeholder map and evolution of the overall SA operational model to reflect and support dramatically increased scope.
The role requires an understanding of adoption of technology platforms, including business/market demands, end user behavior change, corporate communication models and challenges, resource and capacity management, and project delivery including driving, reporting and enhancing operations. Stakeholder management is also essential across SA, technology domains, and other senior executives.
This is a non-client facing role without chargeability requirements.
Great flexibility to work from a home office with limited travel.
This role is generally guided by the EUTX Service Adoption Global Lead.
Essential Functions of the Job:
• Personal accountability for delivering an accurate, engaging and impactful news service, site and feeds for enterprise-wide business-critical technology programs.
Build and maintain effective working networks of resources in SA, EUTX and EY
Work productively in a matrix organization spread across the globe
Program Management and Continuous Improvement
Manage capacity, execution, engagement, and best practices, including team standards and toolkit
Equip people and enable strategies to set and deliver on communications and engagement success measures that drive business value
Develop clear processes, efficient approvals, feedback loops and dashboard reporting for news stakeholders and SA leadership
Apply insights from analytics for prioritization of projects and content, and effective communications
Grow team skills in change enablement, communication, creativity, editing, design, etc.
Work with SA leads and peers to ensure the integration of related work plans
Offer clarity of strategic vision and a firm voice to move your team through issues to decisions and solutions, including championing and challenging as required.
Maintain a broad perspective which encourages continual sharing of information for the benefit of the overall scope of the programs managed
Actively communicate with program team members, management, and stakeholders
Contribute to the development of the function (including personnel, processes, metrics and collateral)
Knowledge and Skills Requirements:
Experience across communications, change and project management, and matrix team operations
Demonstrate leadership and agility across strategic SA focus, news service ownership and detail-oriented content review and approvals
Outstanding verbal and written skills, including supporting senior stakeholders and editing and approving business-wide communication strategies and tactics
Strategy development, including consultative questioning, critical thinking, analytics and innovation
Establish and maintain active knowledge of broad and complex corporate technology estate
HR and budget management
Manage direct reports within Service Adoption (including employees and contractors)
Manage indirect resources from other Campaigns teams and SA teams supporting program tasks
Manage services performed by other groups, including brand and internal and external service providers
Assigned staff may be remote / work-from-home, requiring management across locations, cultures and time zones
What we offer
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The exceptional EY experience. It’s yours to build.
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