EY Product Owner in Nashville, Tennessee

Product Owner


Requisition # NAS000LU

Post Date Jul 11, 2018


As part of our Americas Tax Technology Group (ATTG) you will be part of a technology organization that develops and maintains innovative solutions for our client-serving Tax professionals. ATTG professionals will partner with our Tax professionals to develop supporting technology such as digital/mobile tools to improve internal operations, application of Robotics Process Automation (RPA) to collect financial data, development of advanced financial dashboards, visualization, analytics, and reports.

Position Summary

The purpose of the role, and the combined contributions of the roles of this team, is to serve the aggregate technology needs of a Tax Service Line and its products including building relationships with assigned practice areas and the various product sponsors within them, technical tax professionals, internal technology professionals, external clients and third party software vendors. This position will typically support a larger proportion of more complex, more costly, more risk sensitive applications providing functional support including product management, operations management and business analysis. The Associate Director will typically be assigned responsibilities for broadly used enterprise tools, but may also be responsible for an additional volume of smaller anchor or service line wide products

The Product Owner role is in the Technology Enablement pillar. The main function of this pillar is to serve as the primary interface between the tax business leadership and IT.

Essential Functions of the Job:

  • Assist in managing applications & products throughout their lifecycle, ensuring business relevance, adoption & continuous improvement. Partially responsible for annual planning based on roadmaps and the development of business cases in support of the governance process

  • Validates and prioritizes defects and enhancement requests gathered by various client service and support network inputs for complex products

  • Schedule and prioritize work with product, project, and service managers. Interpret and report status and metrics supplied by product, project, and service managers.

  • Help coordinate activities at all levels of the organization on issues and matters related to the products, including managing relationships with ATTG business sponsors and vendors to facilitate smooth development and implementation of products

  • Direct the continual upgrading of ATTG products, procedures and operating environments to maintain currency with technological progress, economic change, and all business needs

  • Constantly monitors customer satisfaction

  • Develop annual budgets and manage expenditures in order to operate within approved budget guidelines

  • Provides field communications regarding planned or unplanned production issues

  • Coordinates or delivers of training to Product Support Services (PSS) team members on all new releases and updates to the application

  • Formulates test plans and strategies to coordinate/execute user acceptance testing

  • Provides the necessary leadership and guidance to help team members understand focus area strategies and knowledge needs

  • Defines, builds, implements, and assists in operations of ATTG support model for tax technology tools. Analysis based revision where indicated.

  • Serves as an escalation point in the support model. Coordinates technology operations issue resolution with customers, and with product, project, and service managers

  • Measures and reports on operational metrics of applications in production

  • Compiles product support documentation such as Frequently Asked Questions (FAQ) lists and application training materials.

  • Completes the Service Level Agreement (SLA) for Americas IT (AIT) for all AIT hosted applications.

  • Coordinates, leads, and distributes minutes for weekly technology support meetings with Tax Technology Services (TTS), PSS, Application Vendors and others that discuss current and outstanding action items relating to the application.

  • Monitors compliance of vendor and AIT service level agreements.

  • The analyst may lead and perform primary and secondary research of high complexity using general and specialty resources in addition to interviewing business owners, external clients and other stakeholders and provide leadership to colleagues in the appropriate use of these sources.

  • Reviews colleague’s deliverables and advises on the development of a distinctive points of view for the deliverable's key findings or on bolstering key findings with more rigorous analysis.

  • Provides the necessary leadership and guidance to help team members understand focus area strategies and knowledge needs.

  • Networks with EY tax practitioners to better understand and meet customer needs and to raise awareness of how research and analysis can support those needs.

Analytical/Decision Making Responsibilities:

  • Ability to clearly articulate both problems and proposed solutions

  • Proactive approach to identifying issues and presenting solutions and options, and where appropriate, leading to resolution

  • Product Management Function - Decisions are made around the provision of leadership and vision that guides the service lines in tax product selection, strategic direction, and operation while making certain the best use of limited financial and human resources.

  • Operations Management Function - Decisions focus on appropriate support levels and investments based on tool complexity and user community needs.

  • Business Analysis Function - Reconciles unstructured input from the business into a tangible set of requirements that leads to optimized business solutions. Reconciles varied inputs and makes a single requirement that optimizes the benefit for all, (all business users and technology).

  • Ability to prioritize personal and team workloads to best meet organizational objectives

  • Empowered to make decisions and recommend approach based on the results from quality reviews.

Knowledge and Skills Requirements:

  • Strong analytical and problem solving skills

  • Extraordinary interpersonal, communication skills, and client service attitude

  • In depth Tax Domain knowledge, it’s business, processes, and policies

  • Deep knowledge of the software development lifecycle

  • Knowledge of EY support, training and operating models and processes

  • Ability to understand and learn tax law and technology implications at a high level

  • Excellent organizational and project management skills as well as the ability to multitask on various projects in a fast-paced environment

  • Ability to work and team effectively with clients and high level leadership personnel as well as influence all team members

  • Knowledge of procurement policies driven by Independence

  • Solid presentation and facilitator skills

  • Ability to work on multiple projects, simultaneously, in a fast-paced environment

  • Ability to influence

  • Ability to develop a budget and manage expenditure to that budget

Supervision Responsibilities:

  • Provide supervision and direction to team members and staff

  • Delegate, coach, coordinate and lead co-workers and project team members.

  • Leads a functional team with responsibility for utilization, assignments, and reports to a pillar leader

  • Responsible for training and standards for functional team performance

  • Has direct responsibility for supervising personnel, (i.e., sets goals, assigns work, reviews performance, and conducts career development discussions)

Other Requirements:

  • Occasional overnight travel may be required

Job Requirements:

  • A bachelor's degree (computer science, engineering, accounting, finance preferred) or equivalent work experience.

  • Master's degree preferred

  • 10-15 years of experience managing aspects of Technology applications or Service products Depending in Service Line requirements, experience in any or all of the following are beneficial:

  • Business Analysis, Sales and Marketing, Business Development, Project Systems Management. Relationship Management, Technical Help Desk, Desktop Support, IT Project Management and Tax Technical, Project Planning, Financial analysis, or Business Process Re-engineering

  • Management experience a plus

  • Certified Public Account (CPA) designation preferred but not required

Ernst & Young LLP, an equal employment opportunity employer (Females/Minorities/Protected Veterans/Disabled), values the diversity of our workforce and the knowledge of our people.