EY Experience/Resource Management - Senior Associate (FSO): The Bahamas in Nassau, Bahamas, The

Experience/Resource Management - Senior Associate (FSO): The Bahamas


Requisition # NAS000MI

Post Date 5 days ago

EY is the only professional services firm with a separate business unit (“FSO”) that is dedicated to the financial services marketplace. Our FSO teams have been at the forefront of every event that has reshaped and redefined the financial services industry. If you have a passion for rallying together to solve the most complex challenges in the financial services industry, come join our dynamic FSO team!

As a market segment of the FSO, the BBC includes the Bahamas, Bermuda, British Virgin Islands, and Cayman Islands. The BBC operates as one regional practice and we pride ourselves on attracting the best talent from across the globe. By joining the BBC, you will receive unmatched exposure and experience to our continuously growing portfolio of diverse financial services clients.

Join our FSO Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Experience Management, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management.

With so many offerings, you have the opportunity to develop your career through a broad scope of projects, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities.

The opportunity

We have an exciting career opportunity for an Experience/Resource Management Senior Associate to join our BBC Experience Management team in the Bahamas. In this role,you'll handle resource / scheduling assignments for our Assurance service line in the BBC. You will need to work closely with relevant region managers to meet the staffing needs for their engagements, and to assign resources effectively.

You'll make the most of available resources, taking into consideration the skills required, personal preferences of individuals, and the overall engagement risk. You'll also coordinate with other Experience Management associates and client service leaders, to balance workloads and address any staffing needs. You may oversee administrative support staff, but will generally have no supervisory responsibilities. With minimal supervision on a day-to-day basis, you'll work independently, setting your own priorities.

Your Key Responsibilities:

  • Assign appropriate client service personnel to engagements; this will involve assessing the engagement needs, reviewing available options, and recommending people that meet the requirements of region and clients. When appropriate, challenge the schedule, to confirm the most efficient utilization of resources

  • Promote and monitor the sharing of resources; network with other team members across region and service lines, to address resource needs and deal with any conflicts

  • Resolve conflicts with engagement team members; this may involve identifying alternative roles that meet engagement requirements and the developmental goals of staff

  • Build relationships with client service personnel, to identify personal schedule preferences and/or career development issues

  • Balance the needs of the engagement with the preferences of individuals

  • Reassign projects to cope with personnel leaving or joining EY, or to meet changing client needs (to either delay or speed up the project)

  • Monitor unassigned resources, and act as primary point of contact for local unassigned staff; proactively identify assignments for these people

  • Fill open places on projects and proactively identify projects that may be able to release individuals

  • Regularly communicate any changes in personnel on projects, as well as any performance concerns raised by engagement teams

  • Work with the Campus and Experienced Hire recruiters, to agree start dates for interns, new hires, and staff transferring from other projects

  • Help integrate new hires into teams, explaining the experience/resource management process

  • Coordinate with the Talent Team, to provide mandatory training for all personnel

  • Review actual and projected resource utilization for projects. Anticipate availability of people and proactively decrease the time that people spend unassigned, while balancing the workload of all client-serving individuals

  • Use scheduling tools to forecast hours needed for a project, track actual utilization, and monitor total headcount.

  • Prioritize staffing decisions based on engagement risk, specialization requirements, timing constraints, staffing continuity and geographic considerations

  • Identify poor performance or morale amongst client-serving staff; work with the Talent and Experience Management leaders to address these issues

  • Identify over - and under-utilized personnel, and bring in additional resources to balance their workload with their peers

  • Negotiate with client-serving teams to meet staffing priorities for the region

To qualify, candidates would ideally have:

  • A Bachelor's degree or equivalent work experience

  • A minimum of 3-5 years’ of relevant experience; experience in a professional services firm desirable

  • Strong analytical skills, with attention to detail

  • Proficient in Scheduling tool and other Microsoft applications

  • English language skills - very strong written and verbal communication with proficiency at negotiating and managing conflict

  • Proven client service focus, with an ability to resolve issues quickly, with a sense of urgency

  • Good understanding of the policies of a professional services firm

  • Strong problem-solving skills and flexibility in adapting to constantly changing priorities

  • Outstanding teamwork and interpersonal skills

  • Confident at working independently, with an ability to self-start

  • Adept at handling multiple tasks, with strong organizational skills

What we look for

We are interested in professionals with an in-depth understanding of, and willingness to become proficient in, our standard tools and practices. You should be interested in making a difference, and ready to think creatively, challenge the status quo and speak up to make it happen. If you’re looking for a place to take initiative along with the support of some of the most knowledgeable colleagues in the business, this role is for you.

What working at EY offers

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, competitive pension plan, a minimum of 20 days of vacation plus 11 observed public holidays, and a range of programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

  • A collaborative environment where everyone works together to create a better working world

  • Excellent training and development prospects, both through established programs and on-the-job training

A bout EY

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Join us in building a better working world.

Apply now.

EY, an equal opportunity employer, values the diversity of our workforce and the knowledge of our people.