EY Cloud Services Platform Support Engineer - REMOTE - Government and Public Sector in Palo Alto, California
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
From strategy to execution, the Government & Public Sector (GPS) practice of Ernst & Young LLP provides a full range of consulting and audit services to help our Federal, State, Local and Education clients implement new ideas to help achieve their mission outcomes. We deliver real change and measurable results through our diverse, high-performing teams, quality work at the highest professional standards, operational know-how from across our global organization, and creative and bold ideas that drive innovation. We enable our government clients to achieve their mission of protecting the nation and serving the people; increasing public safety; improving healthcare for our military, veterans and citizens; delivering essential public services; and helping those in need. EY is ready to help our government build a better working world.
Our GPS Technology Organization is a structure within the US GPS practice that implements and maintains a new operate and technology model designed specifically to support U.S. Defense and Government engagements.
This is a remote opportunity that can be performed within Continental United States.
You will be a key member of a dedicated operations team with responsibility of assuring overall health of core cloud platform services commonly used by solutions deployed in Azure Gov, making recommendations on their continuous health, performance, and reliability.
You will monitor service health and their hosting environments in Azure Gov for exceptions, review their performance, manage demand planning and capacity utilization. Your focus will be on stability and uptime with an emphasis on quick incident resolution and automated solutions that prevent future outages. You
will support promotion cycles of solutions, testing and executing version upgrades and patches.
You will be expected to keep up with industry developments and standards, ensuring innovative approaches to operate and support data environments.
Your key responsibilities
Provide foundational operational infrastructure/platform support of the applications hosted on Azure Gov
Lead delivery of on-going maintenance and management of pre-production, production services, setting timelines and monitoring activities in alignment with business requirements
Contribute to the development of implementation plans for dealing with complex requests for change
Review new product support documentation and design release packages for solutions
Monitor effectiveness of installations and ensure that appropriate recommendations for change are made
Oversee preliminary reviews for new environments and the adaption of findings to existing environments, including capacity and performance management recommendations,
Develop internal control standards and contribute to the development of procedures
Develop relationships with other engineering groups to gain a strong understanding of products and services as well as key business processes and apply technical support engineering expertise to ensure solutions are property managed and maintained
Support application platforms and infrastructure in Azure Gov following a shift schedule with availability during afterhours.
Collaborate with Information Security, Information Technology, Data Protection, and Legal teams, while also producing reports on a regular basis responding to compliance inquiries
Skills and attributes for success
Comprehensive understanding of complete stack of technologies in the Azure Platform with a specific focus on Azure Gov, with ability to troubleshoot underlying issues.
Knowledge and experience on administering Azure Tenants, Subscriptions, Resource Groups, and shared technologies such as Active Directory, DNS, etc.
Experience with and knowledge of network operations (including ZScalar or Palo Alto solutions, in addition to non app NSG, vWAN, etc.), DNS management, SSL certificate renewal
Experience with and knowledge of operating systems – Windows and Linux
Experience supporting WebApps, App Gateways, AKS Clusters, SQL Servers, Azure PaaS, Storage Accounts and Logic Apps
Experience with Disaster Recovery (DR) support and VM snapshot/backup/restores
Working experience with Azure DevOps, Ansible Tower and GitHub
Knowledge of business processes, products, and services, within agreed areas of expertise and can provide input and advice to key stakeholders, such as Product Owners, business sponsors and Service Delivery Managers
Ability to systematically break apart complex problems (written, verbal or numerical). Ability to analyse figures to solve a problem.
Ability to be analytical and systematic whilst being open-minded and creative.
Able to base decisions on facts rather than emotions, and always using logic.
Experience working with information security and understanding of information security concepts, security policies/principles.
Knowledge of information security policies / principles of handling and protecting information
Experience with Global Vulnerability Management (GVM) scans, Sentinel type security services health check (Azure Policy framework)
To qualify for the role, you must have
Bachelor's degree in Computer Science, IT, Mathematics, or equivalent work experience
8+ years of relevant work experience
Significant experience in either a support engineering role, or similar
Proven experience in customer facing roles
Proven managed service experience with modern technology understanding including cloud service, virtual networks/systems
Sound experience working with environment configuration management, technical and process support for new infrastructure and environments
Ability to create, diagnose and execute CI/CD pipelines
Excellent analytical and communication skills (verbal and written).
Ability to effectively prioritize and execute tasks in a dynamic and high-pressure environment
Ability to work in a team environment with in a high performing team
Flexibility to work weekends or afterhours as needed
Shift flexibility supporting afterhours
ITIL Foundation Certification and other technology certifications are very beneficial
Ability to obtain, maintain Top Secret security clearance level
Must present verification that you have been fully vaccinated for COVID-19 before your start date. If you are not able to be vaccinated because of a medical condition or disability or because of a sincerely held religious belief, an accommodation will be considered upon request
Ideally, you’ll also have
Experience working in a diverse fast paced environment in collaboration with other technical teams.
Willingness to work flexible hours, non-business hours, or other scenarios required by the flow of operations.
Detail-oriented, well-organized with ability to translate & communicate complex and abstract issues.
Experience in Installation, Administration and Troubleshooting of Data Technologies in Azure.
Experience working Agile/Scrum environment preferred.
Experience utilizing automated and scripted solutions with Azure Devops as the orchestrator of choice would be a plus.
Familiarity with NIST security documentation and requirements.
Experience working with Azure Policies, Sentinel, Azure Log Analytics Workspaces and Azure Monitor.
What we look for
A self-starter, independent-thinker, curious and creative person with ambition and passion
History of continuous learning and continuous progression
What we offer
We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The salary range for this job in most geographic locations in the US is $110,200 to $200,000. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $132.200 to $227,300. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The exceptional EY experience. It’s yours to build.
EY | Building a better working world
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