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EY Enterprise Product Manager in Philadelphia, Pennsylvania

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Deputy Product Owner role within Enterprise Messaging Team.

In our globalizing economy the availability of skills and expertise is becoming more and more distributed. Within the Enterprise Messaging team, we enable EY people to meet the increasing pace of business by delivering a messaging experience that empowers them to maximize productivity related to email and email clients. Messaging-related product experience is important, though Microsoft-specific experience is not a requirement for the right candidate.

At EY, the Enterprise Messaging team is responsible for a global messaging service through a variety of client-focused technologies to enable over 100 countries and EY’s global user base to achieve their business goals. In service to this mission, we seek a dynamic individual who has a passion for delivering a robust messaging service to a diverse and complex global population. This person should ideally have experience working in global environments and should be able to take initiative and work independently. This person should have strong communication skills, both spoken and in writing, and should also maintain relevant technical knowledge of EY’s messaging technologies

The opportunity

The Deputy Product Owner will assist and enable the Product Owners within Enterprise Messaging.

Your key responsibilities

This role will include responsibilities in the following areas:

  • Working with the vendor(s) and internal teams that support the product to provide optimal service

  • Conducting research relative to Messaging Services, updating the team as needed to ensure updated knowledge of market trends and offerings

  • Validating new Messaging related features or apps such as MS Bookings and Cortana Scheduler

  • Monitoring and driving adoption related to Messaging Services and its associated features/products

  • Ongoing customer engagement with EY’s internal customers (the business) relative to Messaging Services

  • Planning and road mapping the future of the service

  • Working with vendors for continuous improvement of product functionality

  • Working with internal stakeholders on business needs, including gathering/communicating end user feedback

  • Assisting in the delivery of product enhancements including customer communications and ongoing “voice of the customer” feedback

  • Creating and maintaining high quality technical documentation related to Messaging Services. This will include reviewing and approving technical documents created by others

  • Working closely with our Messaging and Desktop Operations team to ensure robust reporting of messaging-related incidents, including recommendations for driving down incident volume and decreasing overall TCO

  • Assisting with financials as needed

  • Reviewing MS Outlook stability reports and working with the Operations teams on improvement plans

  • Maintaining user documentation for our Shared Mailbox request portal

Essential Job Functions

  • Functioning as a key member of the Messaging Services space (including understanding and participating in projects, taking on assigned tasks, creating and managing documentation, and other project related tasks within the Messaging Services space)

  • Providing input and recommendations on areas of service improvement both from a product ownership as well as a process perspective.

  • Reporting and KPI statistics gathering to complement service ownership

  • Partner with other Product Managers within Enterprise Messaging to align product roadmaps and service and optimize overall user experience

  • Work with Product Owners to direct the product strategy and long-term roadmap utilizing resources in the Architecture and Experience teams

  • Assist as needed with financial aspects of the product including annual budgeting, invoice checking and signoff, analysing the financial impact of service and support model changes, and managing risks and opportunities

  • Develop and report on the metrics related to product adoption and satisfaction to show ongoing business value

  • Direct reporting of product utilization and continuously drives for improved adoption of the technologies

  • Proactively partner with the Business Relationship Management (BRM) team and with local business executives to market, deploy and expand the Services and decommission legacy products

  • Oversee the team’s activities to meet deliverable dates for next generation services in accordance with best practices in the industry.

  • Analytical/Decision Making Responsibilities

  • Proactively anticipate service issues before they occur and make recommendations around resolution

  • Taking part in projects as a representative of the Product Owner

  • Effectively manage challenges from multiple services and projects simultaneously

Skills and attributes for success

To qualify for the role you must have

  • History of working effectively with senior stakeholders

  • Ability to adapt personal communication style to the style of others, including developing rapport and staying calm under pressure or escalating issues using advanced oral and written English communication skills.

  • Strong verbal and written skills including strong cross-cultural communication and the ability to draft effective communications

  • Ability to work with people in a variety of cultures, countries and time zones

  • Utilizes all aspects of Emotional Intelligence to navigate the interactions and complexities of the business environment and drive leadership performance in oneself and in others.

  • Demonstrates the aptitude to take on responsibilities assigned, driving tasks to completion independently and in a timely manner

  • Proven experience in Service Delivery

  • Passionate, committed and determined

  • Successful history working with Microsoft’s Messaging technologies, including both server-side and client-facing technologies

  • Fundamental knowledge of Microsoft’s cloud (M365) technologies

Ideally, you’ll also have

  • Proven experience in Product Management in IT

  • Proven financial management skills

  • Ability to build reports and processes using tools such as Power BI and Power Automate

  • Good soft skills.

What we look for

  • We seek team players able to work independently on multiple complex projects, and who can deliver effective and timely results. Ability to work well and communicate effectively with senior stakeholders and core EY leadership is also considered a key success factor for this job. Someone who loves working in a dynamic team of professionals and who has a desire to develop deeper skills both technically and professionally will do well in this role.

  • Candidate must be flexible to the demands of the services we provide and any project to which they are assigned.

  • The role may require out of office hours work.

  • Intercontinental travel may be required

What we offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Please apply to this role only through the ‘Apply’ link (not through the local office). Your application will then be routed to the appropriate recruiting team.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and either need assistance applying online or need to request an accommodation during the interview process, please call 1-800-EY-HELP3, type Option 2 (HR-related inquiries) and then type Option 1 (HR Shared Services Center), which will route you to EY’s Talent Shared Services Team or email SSC Customer Support at ssc.customersupport@ey.com .