EY Operations Coordinator in Rochester, New York
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
The Operations Coordinator processes and/or reviews more complex transactions of a Human Resources (HR) nature in accordance with the established policies and procedures within the Human Resources Shared Services Center (HRSSC) with limited supervision. The Operations Coordinator has proven experience and abilities to provide coaching to less experienced team members.
Performs duties and responsibilities with limited supervision in accordance with established policies and procedures
Processes and/or reviews more complex transactions of a Human Resources nature
Performs detailed reconciliation and balancing of HR transactions. Escalates questions and/or discrepancies
Is proactive in contacting field members of the EY Recruiting or Talent Team, other EY personnel and external parties regarding processing issues as appropriate
Identifies and proposes solutions on transaction issues to leadership
Prepares, contributes and may run reporting as directed
Meets production volume and quality standards as outlined by department management
Assists with special projects as requested
Your key responsibilities
Responds to internal and external customer needs and inquiries by analyzing the activity and performing necessary and appropriate actions to reach resolution, including non-routine inquiries. Uses proven judgment and experience in applying concepts and guidelines; follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and proposes solutions for barriers to leadership
Skills and attributes for success
We’re interested in knowledgeable professionals ready to take ownership for recruitment and improving our processes. You’ll need to be naturally curious, ready to learn and have a genuine passion for improvement. If you’re aiming to influence change within a world class recruiting organization, all while developing your own career, this role is for you.
To qualify for the role you must have
Ability to research, analyze, interpret, and document transactions and issues with minimal supervision, following standard HRSSC procedures
Understands the expectations of customers and delivers service that exceeds customer’s needs within department guidelines
Effective verbal and written communication skills
Anticipate clients’ needs, identifies and resolves issues that impact the delivery of quality service
Ideally, you’ll also have
Knowledge and application of immigration related recruitment
Flexibility to adapt to changing business situations
Strong presentation, researching, and change management skills
Aptitude for learning new technologies extemporaneously
What we look for
High school diploma or equivalent work experience
Specific knowledge of HR functions preferred
Approximately 1-3 years related experience preferred
What we offer
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
Please apply to this role only through the ‘Apply’ link (not through the local office). Your application will then be routed to the appropriate recruiting team.
The exceptional EY experience. It’s yours to build.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.