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EY ServiceNow Product Manager in Salem, Oregon

ServiceNow Product Manager

Core Business Services

Requisition # UNI00GSI

Post Date Jan 10, 2021

The opportunity

The ServiceNow Product Manager is responsible for the overall management of one or more technology solutions for EY ServiceNow. This position is expected to manage the solutions in line with the EY ServiceNow strategy, ensure that solutions fit consistently within the suite of technology enablers, as appropriate, solutions operate as designed and are of high quality.

The product manager is the person ultimately responsible for the success of a product or service and has content authority for the product backlog. The product manager works heavily with the requesting business team and is an advocate for their business solution. In the project space, they are responsible for delivering projects on schedule, within budget, and with quality. They are responsible for identifying customer needs, prioritizing features, and developing the product’s vision and roadmap. The product manager has clear content authority to take responsibility for continuously defining, prioritizing, and validating requirements.

Your key responsibilities

  • Successfully execute the project to agreed schedule, budget and scope

  • Perform the relevant project management processes – as per Agile methodology.

  • Manage project scope variance(s), anticipate time and budget overruns, and communicate appropriately any project-related challenges. Interface and communicate with project team, management and stakeholders

  • Delivery of projects aligned to overall business and technology strategies and architectures

  • Work within defined governance processes

  • Support development of business cases with the customer team including leading on the solutions estimate

  • Ensures that quality project standards are met as prescribed by EY Technology through the effective implementation or use of approved processes, methodologies and deliverables

  • Defines the actual work that will be accomplished and the features that will be built within each release

  • Plans the overall capacity for the release, objectively measuring each feature to ensure they are always delivering the most value to customers

  • Grooms existing product backlog with the business stakeholders

  • Defines, maintains and communicates product roadmap

  • Recommends the nature and scope of present and future products by reviewing product backlogs, specifications and requirements; appraising new product ideas and/or product changes

  • Review service level performance for product and outline service improvement plan where necessary

  • Maintains professional and technical knowledge by reviewing professional publications; establishing personal networks; participating in professional societies.

  • Recommend courses of action and manage relationships for positive progress.

  • Contributes to team effort by accomplishing related results as needed.

Analytical/Decision Making Responsibilities:

  • Determines priorities (and processes) needed to achieve business objectives and ensures these are aligned to collaboration strategies

  • Adheres to all firm policies, guidelines and standards in relation to responsible use of platforms and solution configuration

Supervision Responsibilities:

  • Works across ServiceNow oriented Agile delivery team

  • Product manager is expected to act independently to deliver project to schedule, budget and scope; support provided as required and requested, and is self-driven and motivated

  • Product manager leads/coordinates project teams consisting of cross functional, global, and virtual groups;

  • Coaches, mentors and supports other product managers as well as other project resources as needed

Skills and attributes for success

  • Advanced comprehension of agile SAFe project management methodology, tools and templates (includes project planning, schedule development, scope management and cost management)

  • Track record of customer focus, based on openness, trust, and delivering on promises

  • Extensive experience of delivery that includes the use of supplier and off-shore resources

  • Management skills to manage one or more large, complex projects simultaneously

  • IT background with experience across the systems development life cycle with experience in all project phases utilizing SAFe Agile framework

  • Strong team working skills across matrixed client, supplier and geographically dispersed virtual teams

  • Strong communication and interpersonal skills (includes negotiation)

  • Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing

  • 3-5 years of ServiceNow product knowledge

  • Highly proficient presentation skills including use of PowerPoint

To qualify for the role, you must have

  • 6 to 10 years in a corporate IT environment

  • 4 to 6 years’ experience in project / product management or service owner role

  • 3 to 5 years of ServiceNow product knowledge

  • Able to exhibit a progression of increasingly complex job responsibilities

  • ITIL Service Manager certification or equivalent work experience a plus

  • Other relevant experience in a related technical field (application development, deployment/implementation and infrastructure)

  • Work experience in a professional services industry, preferred

Ideally, you’ll also have,

Education:

College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences

Other Requirements:

The role may also require the periodic allocation of additional time on the job to support multiple demands and escalating issues and some travel to support change or planned project activities

Flexibility in working hours to accommodate workload and multiple time zones as needed

National and international travel may be required

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

  • Support, coaching and feedback from some of the most engaging colleagues around

  • Opportunities to develop new skills and progress your career

  • The freedom and flexibility to handle your role in a way that’s right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world.

Apply now.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.

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