EY Hospitality and Workplace Services Supervisor (Facilities) in San Francisco, California

Hospitality and Workplace Services Supervisor (Facilities)

Core Business Services

Requisition # SAN00821

Post Date Jul 13, 2018

Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management.

Join our Enterprise Support Services (ESS) team and you will provide comprehensive, quality administrative and support services for all of our EY member firms. Our ESS professionals span a wide range of vital roles, from administrative support to facilities management, creative design, tax return processing, file management and emergency preparedness.

With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Job Summary:

The Hospitality & Workplace Services function includes all aspects of supporting the organization’s facilities, hoteling and reservation services, videoconferencing set up and support and other internal meeting services. The H&WS Supervising Associate develops and participates in the implementation of H&WS strategic plans, as well as in establishing and maintaining performance measurements for a customer base of 250-650 employees. Assists with operational performance in accordance with established parameters, and must understand the structure and business of the organization to effectively manage the firm’s knowledge, processes and capital resources, including space and equipment.

Key Responsibilities:

  • Promotes an understanding of Enterprise Support Services (ESS) goals and contributions to secure necessary support from others to achieve business unit goals.

  • Coordinates and supervises the daily activities of the Hospitality & Workplace Services function in an assigned location or multiple locations

  • Manages team of up to 15 employees

  • H&WS responsibilities include all aspects of building facilities, office moves, space assignment, equipment, supplies and customer experience

  • Focuses on potential project issues to prioritize resources, timing, quality, scope and risk

  • Coordinates resources to meet short-term objectives

  • Will assist with budgeting activities and responsible for operating within approved budget

  • Must meet or exceed the needs of our internal clients by partnering with other groups within the matrix organization, cultivating those relationships, aligning people and processes, and identifying workplace efficiencies to add value.

  • May recommend solutions and partner with senior leaders in the firm to roll-out or communicate initiatives/projects

  • Excellent communications and customer service skills

  • Attention to detail and strong organizational skills are essential

  • Project management experience

  • Ability to manage multiple tasks in a fast-paced environment

  • Ability to work and communicate with all levels within the firm

  • Must be experienced with all Microsoft Office Tools

  • Requires minimal supervision

To qualify, candidates must have:

  • Bachelor's degree in a related discipline, or equivalent work experience required

  • Approximately 6-8 years of related experience

  • 2+ years of experience managing people

Ernst & Young LLP, an equal employment opportunity employer (Females/Minorities/Protected Veterans/Disabled), values the diversity of our workforce and the knowledge of our people.