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EY Infrastructure Delivery Lead in San Francisco, California

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Enterprise Technology provides reliable, secure, and resilient technology services and solutions to support over 300,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure.

Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

About Program Mercury

Mercury is a large, multi-year, enterprise-wide process transformation that will replace more than 1400 EY business systems and related processes with an integrated, SAP centric platform that will standardize and harmonize activities throughout the organization and significantly improve how EY manages its business. Mercury is a key enabler of EY’s NextWave, directly supporting the efforts of many transformation initiatives across the Firm by streamlining the application portfolio, reducing operating costs and providing a platform to deliver services more efficiently.

The Mercury solution is built upon the very latest of technologies (Portal, Mobile, SaaS) and a variety of hosting models (Cloud, Vendor and Internal). The SAP footprint is comprehensive, and the non-SAP components are varied. The user base at the final rollout is more than 300k.

About the Mercury Support Team (MST)

As an organization jointly owned by the business and Technology, the MST is a centralized and global organization which provides operational support for the delivered Mercury solution and support the Mercury user community. The MST plays an integral role in governance of the Mercury solution and the global template from both a business and technology perspective and will evolve to work closely with the business in enabling the benefit and value to be realized from the investment in Program Mercury and to set the future direction and technology road map to support EY NextWave.

The opportunity

The MST Infrastructure Delivery Lead will have the opportunity to drive projects and initiatives, while also managing budgets for the overall supported infrastructure of Mercury. The position will also manage, mentor, and lead offshore resources as direct reports.

Your key responsibilities

The MST Infrastructure Delivery Lead will have multiple responsibilities working project teams to deliver on project tasks, tracking and speaking to overall projects, and manage the budgeting and billing of infrastructure systems. These responsibilities support both Program Mercury and MST initiatives.

Skills and attributes for success

  • Knowledge and experience managing multiple projects simultaneously

  • Knowledge and experience reporting projects

  • Experience manging and mentoring resources

  • Knowledge of infrastructure devices such as servers, storage, proxy, and networking devices

To qualify for the role you must have

  • Experience leading infrastructure projects

  • Experience leading resources

  • Solid written and communication skills

  • Basic awareness of different culture and working practices across global regions

  • Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)

Ideally, you’ll also have

  • General knowledge of infrastructure technologies

  • Ability to clearly articulate ideas and vision through meetings and documentation

  • ITIL concepts

What we look for

Energetic leader who can communicate as well as develop technical solutions and can lead meetings with resources from global communities.

What we offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Please apply to this role only through the ‘Apply’ link (not through the local office). Your application will then be routed to the appropriate recruiting team.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.

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