EY Technology Strategy & Transformation Senior Manager in San Francisco, California
Location: United States, United Kingdom, or Argentina
Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 300,000 EY people. As part of Enterprise Technology, you will be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure.
Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.
EY Technology supports our technology needs through three business units:
Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidly.
Enterprise Technology (ET) – ET supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. ET will also support our internal technology needs by focusing on a better user experience.
Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems.
Within Enterprise Technology, the Transformation Office provides oversight of key ground-breaking initiatives and acts as the gatekeeper for ideation to ensure continued alignment to ET strategic objectives. The Transformation Office inspires, motivates change and accelerates a cultural shift in ET’s ways of working. It establishes transformation portfolio management standards and drives business performance, PM resource management, coordinates complex stakeholders and manages select priority initiatives.
You will lead a hardworking team responsible for measuring and driving end-to-end process and business performance across the ET organization to track critical metrics and delivery of the transformation agenda. You will provide consistent visibility and oversight which will also enable timely and effective interventions where performance is off-track, identify where improvements need to be made, and where there are opportunities for further efficiencies.
Your key responsibilities
As the leader for the sustainable performance team, you will:
Monitor programs within the transformation portfolios through their lifecycle, consolidate portfolio level view on the realization of benefits and critical metrics against their targets;
Provide benchmarks and tracking of performance for the ET business, driving step change and high performance;
Manage PM resources and capacity to deliver change;
Supervise BAU initiatives to identify required interventions;
Manage lean specialists with a customer focus to drive operational efficiency;
Use industry standard process management to identify where process improvements can be made;
Identify improvements and use consistent methods / standard methodologies to support the ET operating model, inter and intra ET;
Skills and attributes for success
Designing and documenting processes, policies, standards, key performance indicators and controls;
A customer-centric approach to work, flexible and adaptable and able to work effectively at all levels in an organization;
Solid project management skills, including prioritization and ability to multi-task;
Creative, innovative and critical thinking with a track record of developing credible ideas;
Excellent written and verbal communication skills; ability to facilitate meetings as well as listening and interpretation skills;
To qualify for the role you must have
Ability to evaluate existing processes, analyse implemented changes, and recommend adjustments to workflows or other processes;
Experience supporting business process improvement initiatives in a technology environment;
Solid understanding of organizational management principles, methodologies and tools;
Experience in implementing large-scale organizational cultural shift efforts;
Skilled in supporting change efforts by sharing the benefits and promoting ways to reduce barriers to implementation;
Management skills inclusive of hiring staff, setting objectives, reviewing accomplishments, coaching for success and counselling for improvement.
Ideally, you’ll also have
Demonstrate an inclusive and globally aware approach
Ability and flexibility to operate in a virtual environment across multiple time zones
Maintain an educational program to continually develop personal skills.
What we look for
We are looking for hardworking and committed candidates who are interested in joining our team, and are passionate about helping solve transformation / strategic problems and experienced in delivering insightful recommendations that are thorough in their grounding, creative in their selection, and practical in their ability to be implemented.
What we offer
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
If you can demonstrate that you meet the criteria above, please apply to this role only through the ‘Apply’ link (not through the local office). Your application will then be routed to the appropriate recruiting team.
The exceptional EY experience. It’s yours to build.
EY | Building a better working world
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