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Senior Manager – Sector Technology, Telecommunications

The opportunity

Telecommunications Technology Consulting is a rapidly growing area, so you will have plenty of opportunity to spread your wings and develop your skill set to keep up with the ever-growing demands of the telecommunications landscape. Most of your time will be spent embedded with our telecommunications client teams, and we will look to you to provide our clients with a unique sector business & technology perspective on how they must continue to innovate and remain competitive in this ever-changing industry.

Your key responsibilities

You will focus on delivery across customer/agent experience, service & product, networks, BSS & OSS systems. You will team with various EY Technology Competency groups (AI & Data, Digital Engineering, Technology Strategy & Transformation) to pursue and deliver engagements that will bring our telecommunications clients unique solutions to solve their complex issues & challenges.

Skills and attributes for success

• Leading medium to large size project teams (on-shore, near/off-shore) through agreed-upon phases of project governance, requirements definition, architecture design, vendor selection, systems integration, bespoke development, testing & QA, release management and risk analysis of a client’s project life cycle

• Leading business development activities (e.g. RFPs, points of view-based business development) and demonstrated ability to build and nurture client relationships

• Collaborating with alliance partners and team members in developing applicable methodologies, tools, approaches, points of view, thought leadership and accelerators to differentiate EY in the telecommunications industry marketplace

• Providing broad technical knowledge of various telecommunications centric key technology and business platforms; teaming with client technology professionals and EY third-party strategic alliances

• Developing long-term relationships and networks, both internally and externally; interacting and communicating effectively with teammates, clients, stakeholders and executives

To qualify for the role, you must have

• Bachelor’s degree and twelve or more years of related work experience, with at least 8 years in a management / technology consulting company

• 8 or more years of experience in at least three of the following areas, with a focus on solution definition, solution architecture, systems integration: CRM/ERP software solutions, omni-channel ordering and provisioning, e-commerce, content management or billing, network observability / operations, customer operations, network planning & design, application/leverage of AI/ML across product/engineering/operations – and across fixed & wireless networks

• Five or more years in defining/designing complex systems, information and integration architectures within the telecommunications industry domain

• Five years or more experience in business development and client relationship management. This includes coordinating and leading RFP responses and/or proactive business development (linear and lateral extensions). Demonstrated ability to build client relationships

• Project work with two or more of AI/ML, big data and analytics; asset lifecycle management/supply chain; cloud technology delivery; web development; emerging collaborative solutions, including content management; and enterprise data migration, MVNOs, private networks, fixed networks – fiber, cable/DOCSIS

• Hands-on experience in technology platforms relevant to your domain preferred

• Strong interest in further developing and integrating enterprise business processes with technology skills

• Strong verbal communication, presentation, client service and technical writing skills

• Experience presenting to client executives at SVP and above level

• Experience of architecture design leading practices, benchmarking, peer company environments, and prior advisory experience relevant to telecommunications industry-specific business and technology functions

Ideally, you will also have

• Degree emphasis in Computer Science, IT, Engineering, MIS or Mathematics desired; MBA or master’s degree in one of these areas preferred

• Technology certifications (e.g. Azure Cloud, SAFe, TM Forum, AI/GenAI) and exposure to / understanding of relevant telecommunications industry standards such as TM Forum, CAMARA, etc.

What we look for

We are interested in passionate team members with a strong vision and a desire to stay on top of trends in the telecommunications industry. If you have a strong passion for helping businesses achieve their growth and efficiency goals, this role is for you.

What we offer

We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $169,900 to $388,200. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $203,900 to $441,300. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY accepts applications for this position on an on-going basis. If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. 

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com