EY Converged HW Services Team Member in Secaucus, New Jersey

Converged HW Services Team Member

Core Business Services

Requisition # SEC001DE

Post Date May 14, 2018

Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management.

With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Job Summary:

Converged Hardware Services L3/L4 will play a key role in engineering converged technologies across EY Data Centers. In this role the individual will effectively oversee installation and maintenance of all Converged hardware assets, within a framework of industry standards, ITIL and AGILE best practices and EY strategic IT principles and policy guidelines. Troubleshoot critical converged issues across EY’s global estate, this individual would also be expected to take proactive steps to manage capacity and performance across VCE Vblock/HCI systems. He/she also must be able to provide technical subject matter expertise, be able to understand complex issues and provide clear solutions. In addition to that he/she will be expected to adhere to change/problem and incident management processes. Professional certification in infrastructure related fields (VCE, VCP, MCSE, CCNA etc.) or other industry recognized infrastructure credential is preferred.

Purpose of the Job:

  • In your role as a Converged Hardware Services Engineer L3/L4 you’ll:

  • Install, configure and manage converged technologies across EY’s global estate

  • Troubleshoot storage, network and compute issues through to problem resolution

  • Implement solutions based on EY standard components globally

  • Administer Dell EMC Vblock, VxRail and Azure Stack

  • Engineer new converged/hyper converged/software defined storage solutions to meet EY requirements

  • Adhere to Change/Problem/Incident management process

Analytical/Decision Making Responsibilities:

  • Must be able to demonstrate good decision-making, analytical skills and problem solving skills

  • Deals efficiently with escalations and difficult situations/people under pressure.

  • Proactively evaluates demand ensuring adequate capacity is maintained at all times.

Knowledge and Skills Requirements:

Hard Skills and Knowledge:

  • Advanced skills in managing complex converged environment

  • Excellent knowledge of Cisco hardware - IP and FCoE. Cisco Certified Network Associate would be desirable

  • Excellent knowledge of Cisco 1000v

  • Experience configuring, implementing, and supporting solutions using Cisco network equipment

  • Excellent knowledge of VCE vBlock

  • Excellent knowledge of Dell EMC VxRail

  • Excellent knowledge of Azure Stack

  • Knowledge of Cisco UCSM

  • Knowledge of EMC Storage

  • Knowledge in Server Virtualization Technologies – Vmware ESX

  • Knowledge in Server Technologies – Cisco UCS Blades

  • Knowledge in Backup Hardware components

  • Knowledge in Server Technologies

  • Knowledge in Server OS technologies (Windows, ESX and Linux).

Soft Skills:

  • Continuous commitment to learning and improvement

  • AGILE working methods

  • Comprehensive verbal and written communication in both business and technical context

  • Ability to work with geographically dispersed teams

  • Strong self management and time management skills

  • Strong interpersonal skills including: team work, ability to accept constructive criticism, willingness to help others, integrity, operate with respect and trust

  • Flexibility in approach to work and adaptability to changing conditions

  • Technical risk identification and management strategies

Other Requirements:

  • Travel may be required to guide implementations or meet with vendors and contractors supporting various projects.

  • Weekend or late night work may occur during project phases

  • Due to the global team/organization calls and meetings out of regular office hours will occur.

  • Experienced in working with Multicultural Teams

Job Requirements:


  • a Bachelor's degree in Computer Science or a related discipline, or equivalent work experience


  • Five to seven years’ experience in Storage/Network/Compute

  • Minimum Two years’ experience working with converged technologies.

Certification Requirements:

  • ITIL Foundation Certification a plus “helpful to perform this job”