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EY On-SiteTechnical Support in Shanghai, China

On-SiteTechnical Support

Core Business Services

Requisition # SHA001BJ

Post Date Jan 05, 2021

Enterprise Technology provides reliable, secure and resilient technology services and solutions to support our 280,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and top-tier technology infrastructure.

Our aim is to create a superior customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business experts to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

Your key responsibilities

  • Provide front-line remote telephone or on-site IT support for internal staff.

  • Provide functional support on enterprise applications, mobility applications and smart office applications, etc;

  • Responsible for the efficient and effective delivery of quality IT Service to firm wide staff;

  • Company event, meeting support or VIP support experience.

  • Working location:Shanghai.

To qualify for the role you must have

  • Degree holder in Computer Science, Information Technology or related disciplines;

  • Higher Diploma or above 2 year(s) working experience in customer services industries;

  • Excellent understanding of customer services and strong sense of customer focus;

  • Good capable of oral and written English communication.

Ideally, you’ll also have

  • Work closely with local and remote IT teams to assess technical and operational requirements of business solutions, and implement system solutions;

  • Provide Video Conferencing support.

  • Good capable of oral and written English communication.

  • Good problem analysis and solving ability;

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

  • Support, coaching and feedback from some of the most engaging colleagues around

  • Opportunities to develop new skills and progress your career

  • The freedom and flexibility to handle your role in a way that’s right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Make your mark.

Apply now.