EY Temp Contractors (2 months) – Phone Surveys, Singapore in Singapore, Singapore
Temp Contractors (2 months) – Phone Surveys, Singapore
Requisition # SIN003V4
Post Date May 07, 2018
In a world of dramatic and fast-paced change, the ability to retain existing customers and attract new ones is critical. As a customer advisory professional, you’ll provide clients with a strong analytical framework to transform their sales and drive sustainable growth. Joining one of our high-performing, globally integrated teams, you’ll work closely with our clients’ marketing, sales and customer service functions, helping to ensure they interact effectively with their customer base.
Through our structured learning and development program, you’ll develop the skills, knowledge and experience to help grow our clients’ businesses . And with a network that stretches across the world, you’ll gain unparalleled insight and experience from different geographies and sectors. So whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
About the opportunity
In your role as a Temporary Contractor in the PI-Customer, Advisory team, you’ll:
Conduct surveys with clients’ customers. This may include :
Inviting customers to participate in the survey
Conduct the customer experience survey via telephone / face-to-face
Validate all completed customer experience surveys that may have been completed through a variety of channels/platforms
Providing technical support for survey respondents who may call/email requesting for assistance
Managing the online customer experience survey
Tracking of responses received through face-to-face interviews, phone interviews and online platform on a daily basis to identify respondents for follow-up
Checking of survey responses received from survey house for completeness and accuracy in data entry
Performing data entry of survey results into MS Excel / Powerpoint
Assist with consolidation of all survey responses from various platforms for tabulation and analysis
Duration and proposed start date:
28 th May to 31 st July 2018
Option to extend if required
Number of working hours per week : 40 hours
Working times may be staggered as required / broken into shifts
We are looking for people with the following experience:
Minimally A Levels or Poly students
Excellent communication skills
Pleasant sounding voice
In order to liaise with Multi-lingual speaking customers, proficiency in English and Chinese languages is compulsory
Proficiency in Bahasa Indonesia language would be an advantage
Proficient in MS Excel and MS Powerpoint
As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Join us in building a better working world. Apply now.