EY Wavespace Experience Designer, Singapore in Singapore, Singapore
Wavespace Experience Designer, Singapore
Requisition # SIN003XT
Post Date Jun 08, 2018
EY delivers unparalleled service in digital transformation, big data, data science, and digital analytics built on a blend of custom-developed methods related to customer analytics, data visualization, and optimization. We leverage best practices and a high degree of business acumen that has been compiled over years of experience to ensure the highest level of execution and satisfaction for our clients. At EY, our methods are not tied to any specific platforms but rather arrived at by analyzing business needs and making sure that the solutions delivered meet all client goals.
We help our clients transform. Together we are changing the way they interact with their customers, employees and partners alike. We are modernizing their applications, creating new ones and driving business efficiency across their ever-changing platform and channel infrastructures. Everything we do centers around this simple story.
As a member of the team at EY Wavespace (EY’s network of innovation and growth centres), you will have the opportunity to work with local, regional and global clients to understand and address some of their largest and most complex performance challenges, and ultimately improve and drive sustainable business results. We enable organizations to identify and address their most critical issues, ranging from strategic direction and alignment, digital disruption and organizations responses to the pace of change whether technological, political or societal in nature. Whilst the nature of our work focuses on the design and facilitation of collaborative events, the competencies required is a diverse and challenging blend of logical problem solving, innovative thinking, political astuteness. Exemplar communication skills, psychology, an open and inquisitive mind and a fundamental desire to enable the capabilities of others to reach resolutions. In terms of skills facilitation is grounded in a number of methodologies of which Design Thinking is core but equally critical are project and program management, change management and a depth of understanding across the entire consulting value chain. While not critical across all sectors a current and relevant level of experience and knowledge of client and industry issues is crucial.
It is expected that Wavespace Experience Designers will need to confidently engage and influence diverse groups of participants who are operating under high pressure and create the environment and framework that empowers them to rapidly understand challenges, identify options for potential resolution and to steer them towards an appropriate set of action oriented outcomes.
Your key responsibilities
As a Wavespace Experience Designer, you will be a key resource on designing and facilitating large scale facilitated workshops for our client’s business transformation projects. In this role, you should be able to deliver quality client service, analyse complex problems and deliver insightful solutions. You will also be expected to have excellent communication skills, integrate into new teams and rapidly establish relationships.
More specifically, the successful candidate should:
Bring a unique specialty to bear on the challenges facing our clients (industry trends, critical issues and concerns of board level executives, an understanding of the challenges faced within at least one of our target sectors, the ability to translate complex issues ranging from strategic, digital, customer, compliance, into coherent problem statements and the ability to design processes to enable organizations to resolve complex issues..
Demonstrate technical competence in our capabilities (Organisational Change Management, Organisational Design, Digital transformation, customer experience, large scale transformation, technology enablement, process efficiency) and take a practical/business driven approach to solving complex client challenges within those focus areas
Be up to date with key technical and functional skills, and industry trends
Be able to influence and persuade clients and stakeholders to gain support for any major change initiatives and/or decisions
Take a practical approach to solving issues and gaining client agreement
Encourage and facilitate collaboration amongst team members, and promote an inclusive working environment
Be able to identify and help manage any potential issues and risks during a client engagement
Contribute to business development and client pursuit activities, by preparing proposals, presentations for potential clients and thought leadership brochures
Identify and flag any follow-on engagement opportunities
Support and lead certain engagement activities from planning through to implementation
Develop the capabilities of the broader organization to encompass leading practices and innovative ways of working
Skills and attributes for success
Understanding the client’s reality and challenges (and on many occasions supporting the client in specifying their challenge)
Development of a session design to support the client in:
Better understanding their challenge through a broadening of their exposure to aligned market trends, case studies, examples and leading practices
Supporting the client in bringing to bear an awareness of options that will drive significant change in relation to the challenge
Creating tactical and practical steps for resolution
Supporting the alignment of groups through collaborative activity in co-developing solutions
Generating momentum and a sense of engagement and excitement around the proposed solutions
Managing the delivery of sessions ranging from 10 to 150 participants, ensuring a high quality seamless experience for all participants, an inclusive process that engages all, an action oriented event that maintains pace and a focus on outcomes that are both practical and short term.
Continuously focusing on process improvement, innovation and quality of events and the experience of customers
A depth of understanding and inquisitiveness to support the digital enablement of the collaborative experience and development of a truly connected collaboration offering
The ability to plan and manage multiple complex and critical projects across multiple locations under scrutiny of executive level internal and external customers
To qualify for the role you must have demonstrable experience in:
Organisational Change Management(communications, training)
Large scale meeting management and facilitation
Organizational Operating & Delivery Modelling and implementation
Process Efficiency (definition, implementation and measurement)
Customer Experience mapping/journey mapping
Deep personal EQ strength
Ideally, you’ll also have:
- An MBA or other advanced degree will be highly regarded.
What we look for
Aside from the world-class messaging we deliver to leading companies, what makes us unique is our fun, transparent, highly entrepreneurial and collaborative culture. We work hard, play hard and love what we do together. Day in and day out, we know we can count on one another. If you think everything we’ve said so far sounds great, then we look forward to hearing from you!
What working at EY offers
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, CPF, and a range of programs and benefits designed to support your physical, financial and social well-being:
Support, coaching and feedback from some of the most engaging colleagues around
Opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that’s right for you
As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Join us in building a better working world.