EY Assistant Director - Policy Operations in Springfield, Illinois
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Our Risk Management team enables responsible growth through close collaboration with the business to protect EY from the risks that arise from its professional practice. The team works with the business to identify, monitor and mitigate EY's risk, providing coordinated advice and assistance on independence, conflicts, compliance, regulatory, policy, security and risk management issues, as well as effectively managing ethics-related claims and queries. Through oversight of key risk processes, Risk Management helps to mitigate the threat of litigation, avoid regulatory enforcement and limit damage to our reputation. Our Risk Management team is strategically focused on risk and on embedding risk discussions into business planning activities at all levels of the organization.
The volume and complexity of legal and regulatory requirements EY is required to meet continues to grow and as a result the quality of EY policies is required to continually improve. The current opportunity to join the Executive Risk Management (RM) Policy team provides the successful candidate an opportunity to focus on enhancing our policy operations and key policy enablement tools. The role also offers the successful candidate the opportunity to work with the Risk Management sub-function leaders, service line Quality, and global functions to increase the usability of EY policies and integration of them into EY systems.
Your key responsibilities
The successful candidate will focus on policy operations and will be responsible for maintaining and enhancing EY’s policy platform, policy-related content on the EY Homepage, and the askRM chatbot. The role involves driving content management practices such that EY’s policy inventory is appropriately enabled from a findability perspective, usability is enhanced, and search results are improved. The candidate will advise service line and function policy owners on the use of the policy platform as the central and authoritative source of all policies. The role also involves developing and managing enablers to support policy consultations and policy exception requests and approvals.
The candidate will also work with the Policy Leader and Policy Director on policy considerations arising from EY system changes and enhancements needed to policy enablers as appropriate.
The Policy team is a global, virtual team with members in several locations, including a core team of policy support staff. The successful candidate will be required to travel occasionally for one-to-one and team meetings.
Skills and attributes for success
Content management skills including a general understanding of search functionality
Understanding of policy topics at a level appropriate for organizing policies and managing policy stakeholders
Ability to influence stakeholders and drive cross-teaming around policy initiatives
Excellent analytical skills and the ability to synthesize complex information into clear and user-friendly written documents and communications
A strong team player, comfortable working collaboratively, virtually, and independently
Ability to work in a high pace, agile environment
Ability to work under pressure and to tight deadlines, managing multiple priorities effectively
Ability to develop innovative and creative ways of raising policy visibility with EY Partners and Staff
Ability to build consensus and lead by influence
To qualify for the role you must have
Legal, Regulatory or other relevant Professional qualification
Experience managing online content, while not compulsory, would be preferred
Experience in a cross-border role, successfully managing multiple complex projects at a global level
Good understanding of the Risk Management function, key stakeholders and influencers
Understanding of EY client serving professionals’ challenges and goals
Experience working in a diverse team
Ideally, you’ll also have
High level of influencing and networking skills
Ability to translate technical concepts into digestible, simplified, and user-friendly material
Ability to challenge views/perspectives while securing buy-in within RM and across other business enablement functions and service lines
What we look for
- We’re looking for an experienced individual who embraces change and innovation in order to ensure that we can continue to deliver world-class RM initiatives in an ever-changing environment.
What we offer
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
If you can demonstrate that you meet the criteria above, please apply to this role only through the ‘Apply’ link (not through the local office). Your application will then be routed to the appropriate recruiting team.
The exceptional EY experience. It’s yours to build.
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