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EY Deputy Product Manager in Springfield, Illinois

Deputy Product Manager

Core Business Services

Requisition # UNI00G39

Post Date Sep 15, 2020

EY Technology

Technology has always been at the heart of what we do and deliver at EY. We need technology to provide EY’s professionals a world class communication and collaboration experience when working with each other, or their clients. EY’s Microsoft Teams platform provides chat, meeting services, call services, channel collaboration and application workflows to over 300K users globally. Teams has been deployed in a multi-geo setup as part of EY’s Office 365 tenant. Within this complex environment, our aim is to ensure the Teams platform is highly performant and that the latest features are enabled as per the Firm’s needs.

The opportunity

The Deputy Product Manager assists the Product Manager by focusing on several activities: Teams feature roadmap, engineering and implementation of new capabilities, marketing and adoption efforts, operational quality, innovation, risk/security compliance etc. The Deputy Product Manager has a responsibility to orchestrate these activities with the help of product managers, technical teams, deployment specialists, and support.

Although good overall grasp of Office 365 (Teams / Skype) technology is needed, this role is not an in-depth technical role.

Your key responsibilities

The Deputy Product manager reports to the Product Manager and:

  • Puts together Teams feature roadmaps through dialogue with Microsoft and other Product Managers.

  • Critically assess the user experience that these features deliver

  • Create artefacts that clearly communicate the functional specifications, user stories and wireframes of features that they are responsible for.

  • Participates in the development of the (enterprise) go-to-market strategy

  • Determines KPI’s of key user experiences and how to measure them

  • Is able to present roadmaps or solution options to senior stakeholders, in the form of presentations, with clarity of thought, and recommended direction.

  • Proactively researches and evaluates feasibility of any new technologies that may improve the Teams product, and the value it brings to our organization and users

  • Sponsors initiatives to deliver more complex capabilities (for example the enablement of Teams Recording capabilities, or new Teams Analytics dashboards in Power BI) that help our the product team achieve better outcomes for our users

  • Looks at how Teams is adopted by EY’s internal users and works out strategies to improve adoption or user experience.

  • Supports or oversees the team’s activities to meet deliverable dates for next generation services in accordance with best practices in the industry.

  • Understands project dynamics (scope, budget, risk management) and is able to direct project management and project teams to stay on track.

  • Works with Information Security and Risk teams to understand how their requirements can be met and ensures appropriate compliance.

  • Works with the Operations organization to ensure the platform is stable, and well supported

  • Manages the vendor(s) and internal teams that support the product to provide optimal service

Skills and attributes for success

  • Proven experience in Service or Product Delivery

  • History of working credibly with senior stakeholders

  • Adapts personal communication style to the style of others, develops rapport and stays calm under pressure or escalating issues using advanced oral and written English communication skills.

  • Strong verbal and written skills including strong cross-cultural communication and the ability to draft effective communications

  • Ability to work with people in a variety of cultures, countries and time zones

  • Utilizes all aspects of Emotional Intelligence to navigate the interactions and complexities of the business environment and drive leadership performance in oneself and in others.

  • A problem solver and collaborator who loves a good challenge

  • Comfortable with ambiguity and change

  • Creative and keen to bring new ideas to the organisation

  • A sense of urgency, humility and a drive to make others successful

  • Can work in multiple product areas

To qualify for the role you must have

  • Education:

  • Bachelor or Master degree in Information Technology or equivalent

  • Experience:

  • A minimum of 3 years of experience in Enterprise UC environments (for example Cisco, Microsoft, Google UC platforms).

  • A minimum of 3 years experience in product management, project management or Enterprise IT Infrastructure Management.

Ideally, you’ll also have

  • Good semi-technical grasp of Office 365 technologies, preferably Skype / Teams.

What we look for

  • Thought leadership

  • Critical Thinking

  • Driving Product Strategy

  • Relationship Management

  • Data-driven decision making

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

  • Support, coaching and feedback from some of the most engaging colleagues around

  • Opportunities to develop new skills and progress your career

  • The freedom and flexibility to handle your role in a way that’s right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better.Whenever you join, however long you stay, theexceptionalEY experience lasts a lifetime.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world.

Apply now.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.