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EY GDS EY Tech - DBA - Assurance Command Center for EY Canvas in Taguig City, Philippines

GDS EY Tech - DBA - Assurance Command Center for EY Canvas

Core Business Services

Requisition # TAG001CK

Post Date Apr 18, 2021

EY is a global leader in assurance, tax, transaction and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization.

Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are vital to innovation at scale. As part of Client Technology, you’ll work with technologists and business experts, blending EY’s deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a catalyst for change and growth, you’ll be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

The opportunity

The DevOps Supervising Associate is a member of a dedicated team resource responsible for monitoring Azure PaaS applications and environment for exceptions, monitoring for performance, managing the demand planning and capacity utilization of our application infrastructure; and overall responsible for all of the operations needed to run the application on Microsoft Azure and break glass for Red Box countries. Team members will also support the on-premise Canvas application. We focus on stability and application uptime 24/7 with an emphasis on quick incident resolution and automated solutions that prevent future outages. We deliver the core infrastructure as code for EY Canvas, EY Atlas, and EY Helix along with their mobile platforms utilizing Azure PaaS, Premium and Blob storage, and Redis Cache in over 26 datacenters globally. Our applications are utilized by over 120k internal users and 100-200k client users. This dedicated application operations team supports more than 40% of the firm’s revenue and is an important part of our journey to a DevSecOps culture.

Your key responsibilities

  • Support applications in Azure PaaS and EYs On-premise environment 24x7x365

  • Capacity management, recommendations and managing implementation

  • Application monitoring using AppDynamics, Application Insights, and generated monitoring alerts

  • Technical operations processes, and coordinate changes to infrastructure and application updates

  • Full stack responsibilities in Azure, meaning each individual will have access to support all application infrastructure: SQL PaaS, SQL MI, PaaS, SaaS, storage, cache, and configuration

  • Excellent customer service, interpersonal awareness, personal leadership, and communication skills

  • Task assignments from the project team

Skills and attributes for success

  • Certified DB Administrator

  • 5+ years Database Experience

  • Working Knowledge of SQL Server Database configuration, support and administration tasks

  • Microsoft SQL Server, Windows Service Bus, IIS, .NET, Cloud Development Platforms

  • Excellent analytical skills

  • Excellent communication skills (verbal and written).

  • Ability to effectively prioritize and execute tasks in a dynamic and high-pressure environment

  • Understanding of Azure, Windows, SQL Severs and clusters, and Infrastructure

  • Ability to work in a team environment with in a high performing team

  • Flexibility to work weekends as needed

  • Shift flexibility (APAC or EMEIA) hours

  • ITIL Foundation Certification

  • (Azure, AWS, etc) PaaS, SQL MI, Power Shell,

  • Strong working knowledge of physical IT infrastructures and Azure PaaS

  • Participation / Leading in priority incidents like P1Sx

  • Highly motivated/self-starter with sense of ownership and desire to succeed.

  • Ability to systematically break apart complex problems (written, verbal or numerical). Ability to analyze figures in order to solve a problem

  • Ability to be analytical and systematic whilst being open-minded and creative.

  • Able to base decisions on facts rather than emotions, using logic at all times.

To qualify for the role, you must have

  • Code development in Azure PaaS

  • Experience working in diverse environment, technical operations teams, fast paced.

  • Willingness to work flexible hours, non-business hours, or other scenarios required by the flow of operations.

  • Detail-oriented, well-organized with ability to translate & communicate complex and abstract issues.

  • Experience in Installation, Administration and Troubleshooting of SQL Databases.

  • Experience working Agile/Scrum environment preferred.

  • Experience in a professional services industry, preferred.

  • Experience utilizing automated solutions with TFS Release Management as the orchestrator of choice would be a plus.

  • Experience working with Azure PaaS/SaaS solutions, monitoring utilizing Application Insights experience is a significant plus.

  • Experience with Java, Redis cache, and Power BI

  • Experience in monitoring tools like AppD, HPOV, SCOM, synthetic transactions (NCC)

Ideally, you’ll also have

  • Experience working with ServiceNow or similar tool.

  • Experience working Agile/Scrum environment preferred.

  • Experience working in Dev Ops organizations preferred.

  • Experience in a professional services industry preferred.

  • Experience working in TFS and TFS Release Management is preferred.

  • Project management certification is preferred (PMI/CAPM or PMP, PRINCE2).

  • Familiarity with ITIL v2 or 3 would be advantageous

What we look for:

  • A self-starter, independent-thinker, curious and creative person with ambition and passion

The role is for an individual who will take guidance from a supervisor and work with between 1 and 4 resources to complete requests. This resource will be expected to work across the entire team of high performers to keep the application up and running and to provide insight into potential or realize issues that occur.

We love working with people who are passionate about their job and have amazing skills in their area, and think that: “you’re an expert in the field with highly developed business and interpersonal skills, you’re always ready to face new professional challenges, you’re a person with a great sense of humour and you’re open to cross-border experiences” : it’s a role for you.