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EY GDS - Market Segment Enablement Delivery Center Leader in Taguig City, Philippines

GDS - Market Segment Enablement Delivery Center Leader

Core Business Services

Requisition # TAG000KC

Post Date Apr 11, 2019

The opportunity

The Associate Director - Market Segment Delivery Center Leader holds responsibility for strategic and operational planning and management of all aspects, including staff and clients for Market Segment Enablement Delivery Center. Working with the Leadership team, the position also contributes to the development and implementation of strategy, best practices and global policies and ensures smooth functioning of the end to end delivery model.

Your key responsibilities

  • Strategize and plan operational strategies and long-term plans towards operational excellence

  • Maintain process rigor among the ES (Enablement Service) and CS (Client Service) functions which are part of the Delivery Center to ensure the smooth functioning of end to end delivery model

  • Maintain high level visibility and influence on support delivered from the various GDS functions across the Delivery Center

  • Be the SPOC for the Global Market Segment Leadership and Area Activation Leadership for the support from the Delivery Center

  • Champion the Market Segment Enablement framework and guide the Delivery Center participants by creating a community/network

  • Nurture leading practices and disseminate them across the Delivery Center as well as with the Global Market Segment Enablement Leadership

  • Drive innovation, automation and process streamlining

  • Own the KPIs and SLAs for the Market Segment Enablement Delivery Center

  • Resolve service delivery escalations that could not be resolved at the region level

  • Develop, maintain and promote positive relationships and engagement with key stakeholders

  • Liaison with GDS SPOCs across functions to plan capacity for the overall Delivery Center

  • Responsible for performance reviews for the Region Managers and the extended team – Market Segment Enablers

  • Ensure consistent talent management across all GDS locations – consistent job descriptions, recruitment process, onboarding etc.

  • Attrition management by driving the right kind of work culture and engagement with employees

  • Motivate and inspire others to achieve individual and organizational objectives through highly visible and effective personal interventions

  • Develop and maintain a productive work team via training and succession planning and consistently promote a strong corporate culture, quality and high-performance work teams

Skills and attributes for success

  • Experience in business development with specialization in Account Management

  • Adept in managing large teams across the globe

  • Strategic thinking; ability to connect, identify less obvious opportunities, create impact without explicit direction

  • Ability to work independently, to take ownership, to operate in an unpredictable and dynamic working environment

  • Excellent project management skills

  • Strong communication (written and verbal) skills at all levels within the organization

  • Solutions-focused with innovative ideation skills

  • Global mindset, cultural agility, versatile working style

  • Post Graduate/Graduate degree

  • Approximately 12-15 years of relevant experience (i.e. Centers of Expertise, Global operating models)

  • Analytical skills experience preferable

  • Appropriate experience demonstrating above listed knowledge and skills

What we look for

We look for high performers, who consistently deliver quality work while continually looking for ways to improve. We want you to have a clear sense of personal and professional accountability, and know how to build relationships by doing the right thing. We look for people who demonstrate drive, vision and determination and are passionate about helping our clients achieve their goals.

We want people who understand the challenges of working in a professional services environment, and are focused on achieving and delivering the best for our clients.

What working at EY offers

We offer a competitive compensation & benefits package and different rewards program like travel opportunities, awards & recognitions, loyalty awards.

EY is committed to doing its part in building a better working world, thus, the organization promotes continuous learning and development opportunities by providing in-house technical and supplemental training related to each role, as well as promoting developmental programs, such as mentoring activities, projects, and the like, which will aide in our employees’ succession planning and career advancement.

Talk to anyone at EY and they’ll tell you what a rewarding place it is to work. As you collaborate with colleagues in our high-performing teams, you gain exposure to some of the most complex and stimulating situations in the business world.

For us, it’s vital you share our goals — so we can work together to achieve success.

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world.

Apply now.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.