EY GDS - Market Segment Enablement Delivery Center Leader in Taguig City, Philippines
GDS - Market Segment Enablement Delivery Center Leader
Core Business Services
Requisition # TAG000KC
Post Date Apr 11, 2019
The Associate Director - Market Segment Delivery Center Leader holds responsibility for strategic and operational planning and management of all aspects, including staff and clients for Market Segment Enablement Delivery Center. Working with the Leadership team, the position also contributes to the development and implementation of strategy, best practices and global policies and ensures smooth functioning of the end to end delivery model.
Your key responsibilities
Strategize and plan operational strategies and long-term plans towards operational excellence
Maintain process rigor among the ES (Enablement Service) and CS (Client Service) functions which are part of the Delivery Center to ensure the smooth functioning of end to end delivery model
Maintain high level visibility and influence on support delivered from the various GDS functions across the Delivery Center
Be the SPOC for the Global Market Segment Leadership and Area Activation Leadership for the support from the Delivery Center
Champion the Market Segment Enablement framework and guide the Delivery Center participants by creating a community/network
Nurture leading practices and disseminate them across the Delivery Center as well as with the Global Market Segment Enablement Leadership
Drive innovation, automation and process streamlining
Own the KPIs and SLAs for the Market Segment Enablement Delivery Center
Resolve service delivery escalations that could not be resolved at the region level
Develop, maintain and promote positive relationships and engagement with key stakeholders
Liaison with GDS SPOCs across functions to plan capacity for the overall Delivery Center
Responsible for performance reviews for the Region Managers and the extended team – Market Segment Enablers
Ensure consistent talent management across all GDS locations – consistent job descriptions, recruitment process, onboarding etc.
Attrition management by driving the right kind of work culture and engagement with employees
Motivate and inspire others to achieve individual and organizational objectives through highly visible and effective personal interventions
Develop and maintain a productive work team via training and succession planning and consistently promote a strong corporate culture, quality and high-performance work teams
Skills and attributes for success
Experience in business development with specialization in Account Management
Adept in managing large teams across the globe
Strategic thinking; ability to connect, identify less obvious opportunities, create impact without explicit direction
Ability to work independently, to take ownership, to operate in an unpredictable and dynamic working environment
Excellent project management skills
Strong communication (written and verbal) skills at all levels within the organization
Solutions-focused with innovative ideation skills
Global mindset, cultural agility, versatile working style
Post Graduate/Graduate degree
Approximately 12-15 years of relevant experience (i.e. Centers of Expertise, Global operating models)
Analytical skills experience preferable
Appropriate experience demonstrating above listed knowledge and skills
What we look for
We look for high performers, who consistently deliver quality work while continually looking for ways to improve. We want you to have a clear sense of personal and professional accountability, and know how to build relationships by doing the right thing. We look for people who demonstrate drive, vision and determination and are passionate about helping our clients achieve their goals.
We want people who understand the challenges of working in a professional services environment, and are focused on achieving and delivering the best for our clients.
What working at EY offers
We offer a competitive compensation & benefits package and different rewards program like travel opportunities, awards & recognitions, loyalty awards.
EY is committed to doing its part in building a better working world, thus, the organization promotes continuous learning and development opportunities by providing in-house technical and supplemental training related to each role, as well as promoting developmental programs, such as mentoring activities, projects, and the like, which will aide in our employees’ succession planning and career advancement.
Talk to anyone at EY and they’ll tell you what a rewarding place it is to work. As you collaborate with colleagues in our high-performing teams, you gain exposure to some of the most complex and stimulating situations in the business world.
For us, it’s vital you share our goals — so we can work together to achieve success.
As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Join us in building a better working world.