EY GDS - Talent Consultant - Supervising Associate in Taguig City, Philippines

GDS - Talent Consultant - Supervising Associate

Core Business Services

Requisition # TAG0006N

Post Date Feb 20, 2018

Job Summary:

This role acts as a talent consultant for the business line/function within GDS Philippines and will be a key point of contact with leadership on various people engagement related matters. This role requires a deep understanding of both the business direction and talent related topics to ensure successful implementation of key, high-touch people processes and initiatives. The role requires an understanding of business and the role of talent in supporting business priorities and goals. The role will partner closely with the other CoE’s within talent (such as L&D and Recruiting) to ensure seamless execution of talent initiatives across the business unit. This role holder may be responsible for leading and coaching others to deliver exceptional client service across the business.

Purpose of the Job:

Strategic partnering

· Serves as a point of contact for leaders and employees within the business unit

· Drive HR activities for the business units (new initiatives, policies & strategies)

· Ensure employee engagement, employee satisfaction & retention for the business unit

· Drive talent strategy to yield business results through solutions, actions and efforts

· Lead the implementation of engagement initiatives like town halls, and other quarterly meetings

· Work closely with the business unit leads and counsellors on career planning and people development strategies

· Drive attrition analysis for the business and call out any trends through which recommendations can be made to the business to support retention

· Ensure resolution of HR related issues and handle these effectively within the given SLAs, involving the ER CoE where required or expected

· Accountable for supporting people strategy initiatives and providing development opportunities to build skills and knowledge

· Ensure that all necessary people management and development activity required to support the business is delivered in a timely and professional manner

· Responsible for reward & recognition programs coordination in the business unit

· Responsible for day to day HR activities and perform them with the right quality as per communicated standards

Strategic talent initiatives

· Support the development and execution of innovative HR programs

· Facilitate change and support the implementation and successful adoption of special projects and initiatives in the business, for example, Performance Management, Talent transformation, Talent Development and Reward etc

Internal stakeholder management and team development

· Develop strong relationships with the GDS CoE and other talent teams to build greater awareness and networks across the organisation

· Develop/coach other team members

· Establish effective relationships with members of the talent CoEs to ensure that centrally developed products and initiatives meet the requirements of the business

· Build and maintain influential relationships with business leaders and managers, working closely with them to co-develop solutions to meet their business needs

Analytical/Decision Making Responsibilities:

· Use financial metrics and people analytics to support decision making

· Utilize available monthly/quarterly dashboards (developing these to meet business requirements) for the business or the STC to support decision making

· Point of contact for resolving grievances and ensure ER cases are resolved in a timely manner

· Drive the HR cycle for the business: induction programs, performance management, salary review, promotions, exit procedures, etc.

· Proactive in dealing with issues and strong problem solving skills; ability to work with ambiguity and build consensus across diverse, often global groups

· Ability to work both independently and within teams, including virtual teams, with a focus on our culture and values

Knowledge, Competency and Skills Requirements:

· Strong employee relations experience from handling complex disciplinary, grievance and performance management activities

· Experience of making a contribution to business decision making, strategic planning discussions and operational planning events

· Proven ability to influence leaders in the organisation, preferably in a professional services environment

· Ability to engage and influence others, with good change management skills and a desire to act as a change agent

Supervision Responsibilities:

· Ability to handle or lead small teams on projects and other activities

· Drive HR processes within the business

· Motivate team members through effective monitoring, coaching, counselling and providing a positive working environment

Job Requirements:


· Graduate. A post graduate qualification in a Business or Human Resources related discipline is desirable


· 6-8 years of proven HR generalist experience (e.g. performance management, employee relations)

· Relevant experience, e.g. involved in / delivering / managing talent initiatives

· Experience working in a consulting organization or in professional services preferred

· Experience of working in a cross-border, virtual environment would be beneficial

· Comfortable working with data and preparation of summaries/storyboards is preferred