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EY GDS - Talent Shared Services Senior Associate in Taguig City, Philippines

GDS - Talent Shared Services Senior Associate

Core Business Services

Requisition # TAG000KT

Post Date May 15, 2019

Talent Shared Services (TSS) is a core service line within the Global Delivery Services organization, providing multiple HR support services including recruitment support, onboarding support, people data administration, learning administration and performance management support to Ernst & Young member firms.

TSS provides services to country, sub-area, area and global people teams and other EY stakeholders involved in HR, L&D and recruiting transactions and associated administration, reporting and people infrastructure.

These services are delivered from our centers in China, India, Poland and Philippines.

The opportunity

The TSS Senior Associate is responsible for completing assigned HR functional transaction or work activities of Recruitment Administration in accordance with the established policies, procedures and service level agreements of GDS whilst building positive and productive relationships with customer representatives. This role may provide service delivery in respect of specific or combined HR functions (recruitment support, onboarding support, people data administration, learning administration and performance management).

The Senior Associate develops and maintains an advanced understanding and knowledge of the GDS procedures and approach for assigned area(s). He/she may assist or fill in during the absence of the Supervisor.

Your key responsibilities

  • Attends to HR functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures

  • Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed

  • Develops and maintains an advanced understanding and knowledge of GDS procedures and approach for their assigned area(s)

  • Processes and/or reviews more complex transactions; performs duties and responsibilities with limited supervision

  • Ensures all new process updates are incorporated while processing transactions

  • Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines

  • Participates in peer-level review of deliverables as assigned; records and reports both positive and negative findings

  • Assists the Supervisor as requested such as monitoring status of service delivery queues and resource planning; provides assistance to less experienced team members

  • Fills in during the absence of the Supervisor (if needed)

  • Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor

  • Responds to emails and enquires in a timely manner

  • Prepares and contributes to reporting as directed

  • Participates in the on-boarding of new recruits from a training perspective as requested

  • Actively participates and completes the performance management and development plan activities

  • Identifies potential areas for process improvements andmakes recommendations toSupervisor; initiates and/or participates in process improvement initiatives

  • Assists with GDS initiatives and other projects as assigned

  • Ensures GDS organizational policies and processes are followed

Skills and attributes for success

  • Strong communication, interpersonal skills and customer orientation; works effectively with others

  • Anticipates customers’ needs and proactively identifies and resolves issues that impact the delivery of quality service

  • Good command of spoken and written English

  • Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job

  • Good organization, analytical and problem solving skills; able to exercise judgment in day to day work activities

  • Takes initiative and follows through as appropriate; attentive to details; efficiently processes high volume of transactions

  • Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements

  • Good keyboarding and data entry skills

  • Working knowledge of firm standard technology such as Lotus Notes, IE, Windows, Excel, Word, PowerPoint; experience with HR specific technology a plus

Supervision Responsibilities:

  • No direct supervision responsibilities

Other Requirements:

  • Flexibility in working hours to accommodate multiple time zones as needed

  • May need to work extra hours in case of special customer requirements

What we look for

We look for high performers, who consistently deliver quality work while continually looking for ways to improve. We want you to have a clear sense of personal and professional accountability, and know how to build relationships by doing the right thing. We look for people who demonstrate drive, vision and determination and are passionate about helping our clients achieve their goals.

We want people who understand the challenges of working in a professional services environment, and are focused on achieving and delivering the best for our clients.

What working at EY offers

We offer a competitive compensation & benefits package and different rewards program like travel opportunities, awards & recognitions, loyalty awards.

EY is committed to doing its part in building a better working world, thus, the organization promotes continuous learning and development opportunities by providing in-house technical and supplemental training related to each role, as well as promoting developmental programs, such as mentoring activities, projects, and the like, which will aide in our employees’ succession planning and career advancement.

Talk to anyone at EY and they’ll tell you what a rewarding place it is to work. As you collaborate with colleagues in our high-performing teams, you gain exposure to some of the most complex and stimulating situations in the business world.

For us, it’s vital you share our goals — so we can work together to achieve success.

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.

What we look for

We look for high performers, who consistently deliver quality work while continually looking for ways to improve. We want you to have a clear sense of personal and professional accountability, and know how to build relationships by doing the right thing. We look for people who demonstrate drive, vision and determination and are passionate about helping our clients achieve their goals.

We want people who understand the challenges of working in a professional services environment, and are focused on achieving and delivering the best for our clients.

What working at EY offers

We offer a competitive compensation & benefits package and different rewards program like travel opportunities, awards & recognitions, loyalty awards.

EY is committed to doing its part in building a better working world, thus, the organization promotes continuous learning and development opportunities by providing in-house technical and supplemental training related to each role, as well as promoting developmental programs, such as mentoring activities, projects, and the like, which will aide in our employees’ succession planning and career advancement.

Talk to anyone at EY and they’ll tell you what a rewarding place it is to work. As you collaborate with colleagues in our high-performing teams, you gain exposure to some of the most complex and stimulating situations in the business world.

For us, it’s vital you share our goals — so we can work together to achieve success.

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.

What we look for

We look for high performers, who consistently deliver quality work while continually looking for ways to improve. We want you to have a clear sense of personal and professional accountability, and know how to build relationships by doing the right thing. We look for people who demonstrate drive, vision and determination and are passionate about helping our clients achieve their goals.

We want people who understand the challenges of working in a professional services environment, and are focused on achieving and delivering the best for our clients.

What working at EY offers

We offer a competitive compensation & benefits package and different rewards program like travel opportunities, awards & recognitions, loyalty awards.

EY is committed to doing its part in building a better working world, thus, the organization promotes continuous learning and development opportunities by providing in-house technical and supplemental training related to each role, as well as promoting developmental programs, such as mentoring activities, projects, and the like, which will aide in our employees’ succession planning and career advancement.

Talk to anyone at EY and they’ll tell you what a rewarding place it is to work. As you collaborate with colleagues in our high-performing teams, you gain exposure to some of the most complex and stimulating situations in the business world.

For us, it’s vital you share our goals — so we can work together to achieve success.

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world.

Apply now.

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