EY Deal Architect - Global Managed Services in Trivandrum, India

Deal Architect - Global Managed Services

Core Business Services

Requisition # TVM0004K

Post Date Sep 20, 2018

Job Summary:

Join our Global Managed Services (GMS) team and you will help support the important business enablement functions that keep our organization running strong. As a GMS professional, you will work across teams to provide the knowledge, resources and tools that help EY Global Managed Services deliver exceptional managed services to our clients, win in the marketplace and support EY’s growth and profitability.

With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

As a Deal Architect in the Global MS organization you will be responsible for supporting deal solutioning exercises in support of EY GMS go-to-market activities. Our mission to help build a better working world and we can’t do it without the right people – exceptional people who want to work with the best, develop their skills as leaders and create positive change.

These are exciting times, and in our relentless focus to build a better working world, we are embracing the world of products, cloud and managed services to help us serve our clients more effectively and efficiently. We have refocused our Technology teams to work exclusively on Managed Services technologies while embarking on the journey of multi-tenant, frictionless, global, cloud-based & scalable products and managed Services. If you take great professional pride in inventing and presenting products that delight an ever evolving and very discerning user base, love to solve problems with technology, while coaching & mentoring manage services team then you should seriously consider applying.

Essential Functions of the Job:

Responsible for the technical solution architecture, design and implementation of managed services offerings targeting specific client deals; including design, development and delivery of integrations necessary to operate with a client’s information technology. As a Deal Architect, you will partner with Global Managed Services Go To Market leaders, business development executives, and client personnel to understand a client’s key business drivers to determine corresponding implementation requirements and identify opportunities and risks for architecting a client solution. In partnership with other architects, you will facilitate the identification of improvements to existing offerings and potential new offerings or offering extensions.

Your responsibilities will be to support a team and can include the following areas:

As a Deal Architect, you will be in the thick of things! You will work on the most difficult & fun phases of solution architecture and engineering, including:

  • Configuring & implementing offerings that deliver true client value

  • Collaborating with Managed services teams across E&Y Service Lines helping them implement a productized strategy, consuming existing components while also greatly enhancing velocity of products through reuse!

  • Scouting the technology landscape for emerging technologies, patterns and solutions that can benefit Global Managed Services & our customers (existing and new)

You will also have a lot of fun innovating on Products & Technology, including :

  • Drive a culture of product experimentation in Architecture & Business through events like design thinking!

  • Evaluate technology and tools to enable the product ecosystem in EY Managed Services

  • Evaluate and enhance ROI through experiments and bets on technologies and components

  • Partner with the product managers to enhance the quality and usability of the products built with EY Technology& collaborate with Product Marketing to drive greater traction to products / features!

  • Architect and design solutions to meet functional and non-functional requirements

  • Create and review architecture and solution design artifacts

  • Evangelize re-use through implementation of shared assets

  • Enforce adherence to architectural standards/principles, global product-specific guidelines, usability design standards, etc.

  • Proactively provide guidance on engineering methodologies, standards and leading practices

  • Guidance of engineering staff and reviews of as-built configurations during implementation phase

  • Provide insight and direction on roles and responsibilities required for solution operations

  • Identify, communicate and mitigate Risks, Assumptions, Issues and Decisions throughout full lifecycle

  • Demonstrates strong analytical and technical problem-solving skills

  • Ability to analyze and operate at various levels of abstraction

  • Ability to balance what is strategically right with what is practically realistic

  • Prepare and deliver technical presentations explaining platform services to customers and prospective customers

  • Manage and collaborate with stakeholders within Global Managed Services, EY Client Technology and Service Lines both at the team level and leadership level

  • Maintain centralized Architecture repository that support and enable technical sales support, including SharePoint sites, architecture services catalog, etc.

  • You will also have a lot of fun innovating on Products & Technology

  • Partner with the Architects to enhance the quality and usability of the products built with EY Technology & collaborate with Global Managed Services product marketing to drive greater traction to products / features

Analytical/Decision Making Responsibilities:

  • Be very strong problem solving, building to scale by leveraging cloud computing

  • Handle ambiguity and able to move forward with imperfect information and get things done in a rapidly changing environment

  • Must be comfortable working in an environment where ideas are challenged;

  • Should possess good product instinct and excellent project management skills to push projects over the finish line with sound planning and persistent execution

  • Astute in aligning effort & resources to achieve desired results

Knowledge and Skills Requirements:

  • Experience with sales support tools and methodologies

  • Minimum 10 years of proven experience providing sales engineering support for managed services pursuits

  • Management skills to support one or more large, complex deal pursuits simultaneously

  • Track record of customer focus, based on openness, trust, and delivering on promises

  • Extensive experience of delivery that includes the use of supplier and off-shore resources

  • Strong team building and working skills across matrixed client, supplier and geographically dispersed virtual teams

  • Strong communication and interpersonal and negotiation skills

  • Excellent facilitation, communication and data analysis skills

  • Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing

  • Honed diplomatic skills and building working relationships with diverse and cross functional teams

  • Expert collaborator; ability to build consensus looking for win-win strategies

  • Expert in defining, designing and developing cloud based products and services on Cloud environments (such as Amazon AWS, Microsoft Azure, Rackspace, etc.)

  • Deep understanding of SaaS, PaaS, IaaS, Application and Infrastructure

Supervision Responsibilities:

  • Outstanding leadership and organizational skills

  • Manages the wider team and directs by delegating work effectively, noting items for escalation when appropriate and using proper resources and sound financial and project planning.

  • Resolves team conflicts with a proven ability to implement and communicate difficult decisions as well as provide individual or team mentoring as appropriate

  • Proven skills in managing suppliers / system integrators both within and external to the organization

  • Train within the organization existing/new Deal Architects as needed

  • Strong influencing skills are required to work with other departments or leaders and encourage effective feedback for all team members with stakeholders

  • Receives general direction from leadership of the Global Managed Services and Technology group

Other Requirements:

  • The role may also require the periodic allocation of additional time on the job to support multiple demands and escalating issues or to accommodate teams or staff in other time zones.

  • National and international travel may be required

  • Must be able to operate in a virtual environment

  • Must be flexible to conduct business in hours that are flexible with a global team

Job Requirements:


Degree in CS, CE, CIS, IS, MIS, or related discipline or equivalent work experience


  • 15 plus years of demonstrable enterprise level IT experience with minimum of 10 years in sales support in very large managed services/product companies

  • Technical Sales professionals with experience in deal solution exercises supporting go-to-market activities

  • Passion for enabling business solutions as per client needs based on robust technical architecture (comprising Application, Data and Infrastructure)

  • Though an individual contributor role, one of the key people attributes for the role would be strong experience in building relationship and interacting with senior client personnel including C-level

  • The ideal candidate should have excellent English-language skills in written as well as verbal communication and an expert collaborator; ability to build consensus looking for win-win strategies in a firm with global footprint

  • Experience of IT service business and architecture of multi-year managed services

  • Experience of working in an Agile Scrum environment

  • Experience of using Collaboration/project monitoring software (i.e. Slack, Teams, JIRA & Confluence)

  • Strong client facing / consultancy skills

  • Have experience in analyzing client needs and delivering solutions, technology and architecture design and support to managed services.

  • Be proficient in assessing options (e.g. risk, performance and cost-benefit) and informing decision-makers with persuasive visualizations based upon assessment outputs.

  • Can coordinate / collaborate with teams & stakeholders in multiple geographies

  • Manage Matrix teams with participants in multiple geographies.

  • Can quickly form strong working relationships with colleagues within and outside your location

  • Solid business acumen, management and marketing communication skills

  • Significant experience in presenting ideas, product, demo’s to varied audiences

Certification Requirements :

Microsoft, AWS, TOGAF, SAFe, ITIL, CCNA, CISSP, PMP, etc.